Helpdesk is open from Monday through Friday CET

All support tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

For pre-sale questions, please create an (free) account to post a message. Pre-sale tickets are public.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

Pre-sale questions

 #6459: Payment Option

Closed
Latest: ibssoftware / 2017-10-03 07:32 Created: ibssoftware / 2017-10-03 07:32

 #6458: multilanguage site - problem with sitemap

Closed
Latest: sime / 2017-09-29 13:13 Created: sime / 2017-09-29 13:13

 #6457: 404 = Redirection vers la page d'accueil

Closed
Latest: lafeuille / 2017-09-26 12:03 Created: lafeuille / 2017-09-26 12:03

 #6456: SH404 is compatible with Joomla 3.8, yet?

Closed
Latest: joomlashine / 2017-09-26 01:42 Created: joomlashine / 2017-09-26 01:42

 #6455: Docman, seblod and multilanguage

Closed
Latest: Liggie / 2017-09-21 10:01 Created: Liggie / 2017-09-21 10:01

 #6454: Extension for JDownloads ?

Closed
Latest: daxesh68 / 2017-09-20 15:31 Created: daxesh68 / 2017-09-20 15:31

 #6453: configured

Closed
Latest: tamara489 / 2017-09-13 12:52 Created: tamara489 / 2017-09-13 12:52

 #6452: wbAmp + Theme sidebar menu?

Closed
Latest: Mekounko / 2017-09-11 15:17 Created: Mekounko / 2017-09-11 15:17

 #6451: Anybody notice any drop in indexing of AMP pages after k2 2.8 update?

Closed
Latest: brett / 2017-09-10 23:44 Created: brett / 2017-09-10 23:44

 #6450: wbAMP and EasyBlog Single Category Posts View Failure

Closed
Latest: nicapplestore@gmail.com / 2017-09-10 10:59 Created: nicapplestore@gmail.com / 2017-09-10 10:59

 #6449: refund money

Closed
Latest: hadi / 2017-09-07 06:37 Created: hadi / 2017-09-07 06:37

 #6448: OS Property Extension and sh404SEF

Closed
Latest: Maverell / 2017-09-02 05:19 Created: Maverell / 2017-09-02 05:15

 #6447: Restore to initial settings and default values

Closed
Latest: dcsmisr / 2017-08-24 03:43 Created: dcsmisr / 2017-08-24 03:43

 #6446: Opening ticket

Closed
Latest: xonia / 2017-08-23 09:43 Created: xonia / 2017-08-23 09:43

 #6445: Issue with sef urls for product in multiple categories , should i have latest version other than 2.0

Closed
Latest: gopa1234 / 2017-08-10 19:32 Created: gopa1234 / 2017-08-10 19:32

 #6444: Subscription

Closed
Latest: indigocrs / 2017-08-07 21:43 Created: indigocrs / 2017-08-07 21:43

 #6442: how to reduce 140 000 records

Closed
Latest: Mki / 2017-08-06 11:35 Created: Mki / 2017-08-06 11:35

 #6441: amp joomla

Closed
Latest: distribuidores-mobiliarioescolar-es / 2017-07-26 11:54 Created: distribuidores-mobiliarioescolar-es / 2017-07-26 11:54

 #6440: Upgrade sh404sef 2.4.6(joomla 1.5) to latest

Closed
Latest: Mki / 2017-07-25 19:03 Created: Mki / 2017-07-25 19:03

 #6439: How can I load the default Meta Description and Title already in Joomla

Closed
Latest: cperrot / 2017-07-15 09:32 Created: cperrot / 2017-07-15 09:32

 #6438: does the liscence not last

Closed
Latest: andyg3105 / 2017-07-14 09:03 Created: andyg3105 / 2017-07-14 09:03

 #6437: The mandatory attribute 'rel' is missing in tag 'link rel='.

Closed
Latest: paralelocs / 2017-07-13 13:14 Created: paralelocs / 2017-07-13 13:12

 #6436: mysql version

Closed
Latest: maxclaeys-gmail-com / 2017-07-10 14:34 Created: maxclaeys-gmail-com / 2017-07-10 14:34

 #6435: Due to Paypal Crash, I re-subscribed and was invoiced ... twice, thank you to refund me with one subscription ...

Closed
Latest: wisgar / 2017-07-07 18:33 Created: wisgar / 2017-07-07 18:33

 #6434: List of pages created in AMP

Closed
Latest: col007 / 2017-07-04 21:57 Created: col007 / 2017-07-04 21:57

 #6433: Migration to Wordpress

Closed
Latest: Webkonsulenter.dk / 2017-07-04 09:52 Created: Webkonsulenter.dk / 2017-07-04 09:50

 #6432: lots of 404 pages!

Closed
Latest: rbm / 2017-06-28 19:10 Created: rbm / 2017-06-28 19:10

 #6431: Hi, do you have 50% coupon code for renew sh404sef ?

Closed
Latest: atar2 / 2017-06-22 05:05 Created: atar2 / 2017-06-22 05:05

 #6430: can sh404SEF also add og:image for a third-party component like Ohanah (event manager)

Closed
Latest: woluweb / 2017-06-17 19:29 Created: woluweb / 2017-06-17 19:29

 #6429: About URL Customizing

Closed
Latest: ascanipek / 2017-06-16 22:31 Created: ascanipek / 2017-06-16 22:31

 #6428: Analytics Tab Error Code

Closed
Latest: releather / 2017-06-16 02:27 Created: releather / 2017-06-16 02:27

 #6427: where do I ask a support question?

Closed
Latest: tamara489 / 2017-06-14 20:04 Created: tamara489 / 2017-06-14 20:04

 #6426: Regarding student discount for this sh404sef extension

Closed
Latest: nileshgandhi90 / 2017-06-13 18:40 Created: nileshgandhi90 / 2017-06-13 18:40

 #6425: Getting 404 errors with sh404SEF

Closed
Latest: Dominic / 2017-06-07 06:12 Created: Dominic / 2017-06-07 06:12

 #6424: Can urls made the same as with Artio JoomSEF?

Closed
Latest: Heleen / 2017-06-01 11:10 Created: Heleen / 2017-06-01 11:10

 #6423: Problems using sitemap generator and sh404SEF

Closed
Latest: sdbritton / 2017-05-26 21:46 Created: sdbritton / 2017-05-26 21:46

 #6422: Trailing Slash and Duplicate Content

Closed
Latest: ravilahp / 2017-05-25 15:52 Created: ravilahp / 2017-05-25 15:52

 #6421: Switching from MijoSEF to sh404SEF

Closed
Latest: arkofhope / 2017-05-24 12:54 Created: arkofhope / 2017-05-24 12:54

 #6420: Can I get back my facebook likes with 404SEF after switching to SSL/https, please?

Closed
Latest: chill4 / 2017-05-18 13:21 Created: chill4 / 2017-05-18 13:21

 #6419: Is 404SEF able to pull "old facebook likes" after the page is switched to https/SSL?

Closed
Latest: chill4 / 2017-05-18 13:15 Created: chill4 / 2017-05-18 13:13

 #6418: HTTPS

Closed
Latest: Topknotch / 2017-05-15 10:22 Created: Topknotch / 2017-05-15 10:22

 #6417: We have a solution to the problem of duplicated urls

Closed
Latest: raidnet / 2017-05-12 07:03 Created: raidnet / 2017-05-12 07:02

 #6416: 4.4.4

Closed
Latest: netgen66-gmail-com / 2017-05-11 19:50 Created: netgen66-gmail-com / 2017-05-11 19:50

 #6415: I currently run the outdated Version 4.4.4.1791 - sh404SEF is an flawless upgrade with all the settings possible?

Closed
Latest: Sperk / 2017-05-10 12:04 Created: Sperk / 2017-05-10 12:04

 #6414: You say that 404SEf is not a recurring payment

Closed
Latest: hawk007 / 2017-05-08 21:19 Created: hawk007 / 2017-05-08 21:19

 #6413: Change of subscription

Closed
Latest: jcsl-ltd / 2017-05-08 06:36 Created: jcsl-ltd / 2017-05-08 06:36

 #6412: Compatibility : Joomla v3.7

Closed
Latest: zaldiar / 2017-05-05 11:34 Created: zaldiar / 2017-05-05 11:34

 #6411: sh404sef

Closed
Latest: netgen66-gmail-com / 2017-05-02 10:07 Created: netgen66-gmail-com / 2017-05-02 10:07

 #6410: components show me error

Closed
Latest: kriru / 2017-04-25 12:58 Created: kriru / 2017-04-25 12:58

 #6409: problem with an invoice in dollars ....

Closed
Latest: webmaster-faidherbe-org / 2017-04-24 21:03 Created: webmaster-faidherbe-org / 2017-04-24 21:03