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Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#9360 – Images (Social)

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 04 January 2023 18:53 UTC
Crocodile

When I upload an image to provide 4SEO with a large image to accompany Social site notifications, 4SEO doesn't see it.  I have confirmed the uploaded file, but it isn't on the list of available images in 4SEO.

Why is this?  Does 4SEO have to crawl the site before it finds and lists it?

Thursday, 05 January 2023 07:39 UTC
wb_weeblr

Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.

After logging in, please open a ticket describing as clearly as possible the problem you're experiencing. In your case, make sure to provide:

- full and real URL of your website and a page where the problem can be seen

- explain what you mean by "Upload". Where do you put that URL? how do you include it in your content

- explain what you mean by "but it isn't on the list of available images in 4SEO". On the frontend? where?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Friday, 06 January 2023 00:39 UTC
Crocodile

Firstly, 4SEO has already shown results in better rankings.  I highly recommend this extension.

The image problem I was having seems to have cleared itself up, so there is no problem anymore.  Thanks.

Friday, 06 January 2023 09:13 UTC
wb_weeblr

Hi

Glad to hear that, Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 

 
Monday, 06 February 2023 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.