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Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#9671 – JSON error

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 09 March 2023 14:58 UTC
Thrane

Hi again ...

This is on a new site on another server - running page analysis, I'm getting this error:
Cannot communicate with server JSON.parse: unexpected character at line 1 column 1 of the JSON data

Tried installing the latest dev versione, but same error?

Regards
Thomas

 

Thursday, 09 March 2023 15:55 UTC
wb_weeblr

Hi

Have a look at your browser developer console and network tab. More details can be found there.

Also, if that site uses a YooTheme Template, the bad bug in WidgetKit will likely apply.

As you posted this in a public forum, where we can only reply to pre-sale questions, I'm going to close this ticket now. Feel free to open a new one in the 4SEO dedicated helpdesk area.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.