Helpdesk is open from Monday through Friday CET

All support tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

For pre-sale questions, please create an (free) account to post a message. Pre-sale tickets are public.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

Pre-sale questions

 #6308: Falang

Closed
Latest: meyerula / 2016-05-30 20:41 Created: meyerula / 2016-05-30 20:41

 #6307: Uncaught TypeError when using com_ajax

Closed
Latest: quantz / 2016-05-26 21:01 Created: quantz / 2016-05-26 21:01

 #6306: I would buy SH404 but I see that gives a lot of error, example:

Closed
Latest: raidnet / 2016-05-17 09:59 Created: raidnet / 2016-05-17 09:59

 #6305: Subscription Renewal

Closed
Latest: Domicio / 2016-05-04 16:34 Created: Domicio / 2016-05-04 16:34

 #6304: discount expired

Closed
Latest: adsoma / 2016-05-03 13:49 Created: adsoma / 2016-05-03 13:49

 #6303: SH404SEF Purchased from Anything Digital

Closed
Latest: christaaay / 2016-04-30 10:23 Created: christaaay / 2016-04-30 10:22

 #6302: FYI registration error-captcha error but captcha doesn't show up

Closed
Latest: inpixelate / 2016-04-29 22:00 Created: inpixelate / 2016-04-29 22:00

 #6301: purchase and install

Closed
Latest: moghees / 2016-04-28 13:05 Created: moghees / 2016-04-28 13:05

 #6300: FR: Admin Notification of 404 requests manager hits

Closed
Latest: jeffmayland / 2016-04-27 23:18 Created: jeffmayland / 2016-04-27 23:18

 #6299: Feature Request

Closed
Latest: Twincarb / 2016-04-25 17:19 Created: Twincarb / 2016-04-25 17:19

 #6298: migrating from joomla 2.5 to 3.5 with some changes

Closed
Latest: rhy422 / 2016-04-25 08:55 Created: rhy422 / 2016-04-25 08:55

 #6297: Cannot Get Facebook to see Social Meta Info

Closed
Latest: aaroni9 / 2016-04-22 23:00 Created: aaroni9 / 2016-04-22 23:00

 #6296: Is it compatible with RSSeo?

Closed
Latest: MortezaShayegh / 2016-04-21 21:46 Created: MortezaShayegh / 2016-04-21 21:46

 #6295: Is it the same version for Joomla 2.5 and Joomla 3.5?

Closed
Latest: guillenphoto / 2016-04-21 15:45 Created: guillenphoto / 2016-04-21 15:45

 #6294: Activation of the Chinese language with sh404SEF 4.7.3.3292 + Joomla 3.5.1

Closed
Latest: charles / 2016-04-21 06:00 Created: charles / 2016-04-21 06:00

 #6293: What should I do to migrate from SH404SEF in Joomla 2.5 to SH404SEF in Joomla 3.5

Closed
Latest: guillenphoto / 2016-04-19 02:46 Created: guillenphoto / 2016-04-19 02:46

 #6292: Problem with get parameters in url

Closed
Latest: Otrebski / 2016-04-16 18:14 Created: Otrebski / 2016-04-16 18:14

 #6291: Remote index.php

Closed
Latest: Toumilovitch / 2016-04-09 16:27 Created: Toumilovitch / 2016-04-09 16:26

 #6290: sh404SEF extension will support the jbusiness directory extension ?

Closed
Latest: kaushikk@webplanex.com / 2016-04-07 05:06 Created: kaushikk@webplanex.com / 2016-04-07 05:06

 #6289: How does wbAMP work with templates?

Closed
Latest: klmgraphics / 2016-04-06 18:40 Created: klmgraphics / 2016-04-06 18:40

 #6288: multiple sites

Closed
Latest: simonkrieg / 2016-04-05 08:28 Created: simonkrieg / 2016-04-05 08:28

 #6287: Presale #anchorurl in Joomlart Onepage Uber

Closed
Latest: office@babajagas.com / 2016-04-02 20:29 Created: office@babajagas.com / 2016-04-02 20:29

 #6286: sh404SEF - move web host server sub pages 404

Closed
Latest: gordon3701 / 2016-04-01 15:58 Created: gordon3701 / 2016-04-01 15:58

 #6285: Integration with Perfect Dashboard

Closed
Latest: perfectweb / 2016-03-30 13:31 Created: perfectweb / 2016-03-30 13:31

 #6284: 404 joomla error page Problem

Closed
Latest: ghribi / 2016-03-26 16:22 Created: ghribi / 2016-03-26 12:23

 #6283: Migrate old site to new site

Closed
Latest: hotgomer / 2016-03-22 11:27 Created: hotgomer / 2016-03-22 11:27

 #6282: Configuration update with K2 v2.7.0

Closed
Latest: Deliciousitaly / 2016-03-18 18:12 Created: Deliciousitaly / 2016-03-18 18:12

 #6281: Switching from MijoSef

Closed
Latest: Aseguratemexico / 2016-03-11 20:24 Created: Aseguratemexico / 2016-03-11 20:24

 #6280: My sitemap programs are attaching secondary-category ID nos to primary categories. Can sh404SEF solve?

Closed
Latest: shaun2000 / 2016-03-09 20:22 Created: shaun2000 / 2016-03-09 20:22

 #6279: reinstallation after website hacked...

Closed
Latest: piet / 2016-03-07 22:37 Created: piet / 2016-03-07 20:04

 #6278: Is there a specific Mosets plugin for sh404sef ?

Closed
Latest: soamz / 2016-03-04 06:52 Created: soamz / 2016-03-04 06:52

 #6277: Shortening URLS

Closed
Latest: Doubleho7 / 2016-03-02 05:31 Created: Doubleho7 / 2016-03-02 05:31

 #6276: Alias without redirect?

Closed
Latest: rubenreyes / 2016-02-29 23:56 Created: rubenreyes / 2016-02-29 23:56

 #6275: On all pages content white screen.

Closed
Latest: webtimus / 2016-02-27 15:50 Created: webtimus / 2016-02-27 15:50

 #6274: where are the SH404 update downloads?

Closed
Latest: nevan@isurplus.com.au / 2016-02-25 22:36 Created: nevan@isurplus.com.au / 2016-02-25 22:36

 #6273: I can' t uninstall or reinstall the plugin. It olny appears in Extension>Manage>Manage but i can't uninstall it. How can i manually remove it?

Closed
Latest: giorgospsk / 2016-02-25 14:28 Created: giorgospsk / 2016-02-25 14:28

 #6272: Quick question regarding article id

Closed
Latest: visaliaweb / 2016-02-18 04:08 Created: visaliaweb / 2016-02-18 04:08

 #6271: Cannot download updates (401 error)

Closed
Latest: paulearley / 2016-02-16 13:52 Created: paulearley / 2016-02-16 13:52

 #6270: sh404SEF Trial version

Closed
Latest: sadik / 2016-02-13 13:51 Created: sadik / 2016-02-13 13:51

 #6269: url changing

Closed
Latest: mabast / 2016-02-12 00:40 Created: mabast / 2016-02-12 00:40

 #6268: Migration from 2.5 to 3.4

Closed
Latest: UnMortal / 2016-02-11 05:59 Created: UnMortal / 2016-02-11 05:59

 #6267: Microdata and Schema

Closed
Latest: awolfyavis / 2016-02-09 20:48 Created: awolfyavis / 2016-02-09 20:48

 #6266: virtuemart product ID in URL

Closed
Latest: marvays / 2016-02-09 08:25 Created: marvays / 2016-02-09 08:25

 #6265: Migrating from J1.5 to J3

Closed
Latest: Hajdarevic / 2016-02-06 11:17 Created: Hajdarevic / 2016-02-06 11:17

 #6264: sh404sef need for speed

Closed
Latest: Webkonsulenter.dk / 2016-02-04 13:18 Created: Webkonsulenter.dk / 2016-02-04 13:18

 #6263: I can't get Analytics working in sh404SEF

Closed
Latest: Martine / 2016-02-04 03:25 Created: Martine / 2016-02-04 03:25

 #6262: Regarding Payment

Closed
Latest: geetha / 2016-02-02 06:18 Created: geetha / 2016-02-02 06:18

 #6261: Does SH404sef support subdomains?

Closed
Latest: naimless / 2016-02-01 13:42 Created: naimless / 2016-02-01 13:42

 #6260: Locking changed URL?

Closed
Latest: marvays / 2016-01-29 11:41 Created: marvays / 2016-01-29 11:41

 #6259: sh404SEF 4.4.6 and Joomla 3.0?

Closed
Latest: celinahex / 2016-01-27 20:43 Created: celinahex / 2016-01-27 20:43