Reduced schedule during conference and annual break
We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:
We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.
Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.
In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)
#7595 – sp page builder configuration in sh404sef doesn't working


Hi
Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.
We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.
Best regards
Yannick Gaultier
weeblr.com / @weeblr


Hi
An error is expected if you do not have an active subscription for sh404SEF, as in your case. I just tested adding a ticket with no problem as regular user, in the pre-sales category.
Best regards
Yannick Gaultier
weeblr.com / @weeblr


Hi
Yes, as is customary with GPL-licensed software and Joomla extensions specifically, we provide support and access to updates to our users with an active subscription. See this FAQ item for instance, as well as others on the same page for details.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
