We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:
We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.
Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.
In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)
I sent an email a week ago but never received a reply.
I have recently renewed my sh404SEF only to be told by my webdesigner that it has not been used for the last year due to compatability issues we had with Virtuemart (had been using it for over 5 years previously).
Can I please get a credit and apply it to your new 4SEO product?
... Nevan
isurplus.com.au
Australia
Hi Neva,
Our systems here don't manage credits, we'll simply refund your purchase. Can you please confirm this is ok?
Best regards
Yannick Gaultier
weeblr.com / @weeblr
A refund is acceptable.
Thanks
... Nevan
Hi
Refund is done!
Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
