Hello. I had installed sh404SEF component for several years. But today it says I cannot update the extension. I did not get any notification that my purchase expired. My account email is [email protected]/ Can you please help?
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#7881 – Cannot update the sh404SEF
Posted in ‘Pre-sale questions’
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dior707-yahoo-com
wb_weeblr
Hi
Indeed you subscription expired a few months ago. We sent 3 renewals notifications 30 days, 7 days and 24 hours before the expiration date.
It is always possible that those message went to spam, or you may have added some anti-spam filtering service or similar? Make sure to "whitelist" our sending address, [email protected], to be sure to receive all emails we send you.
We cannot apply the renewal discount now, but we can do the following:
- purchase a new subscription
- tell us here in this ticket you did so
- we will extend that subscription by 2 months free of charge
Please let us know,
Best regards
Yannick Gaultier
weeblr.com / @weeblr
dior707-yahoo-com
Oh really?
I did not see email....so sad...
Ok. I will do as you said. So should I download this one? This is not update version is it ok?
https://weeblr.com/joomla-seo-analytics-security/sh404sef
dior707-yahoo-com
I just purchased the sh404SEF version from this page: https://weeblr.com/joomla-seo-analytics-security/sh404sef
In the attachment screen of payment
wb_weeblr
Hi
And I have just added 2 months free to your subscription!
Ok. I will do as you said. So should I download this one? This is not update version is it ok?
https://weeblr.com/joomla-seo-analytics-security/sh404sef
You do not have to do anything. Now that you have an active subscription, the regular update through Joomla will work again as usual.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
dior707-yahoo-com
Yes. It is installed successfully. Thank you very much! So my subscription till 2022 August, 11?
wb_weeblr
Yes. You can always check all the details of your subscription(s) on your dashboard.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
dior707-yahoo-com
Yes, but strange thing is that all this post notifications and also purchasing notification came to my mail(not spam), but I did not get notifications about subscription. I am afraid to forget next time too...
wb_weeblr
Hi
I can't say much. I can see on our subscription app that the 3 notifications were triggered. There may have been an issue in the SMTP provider we use at this exact moment, but 3 times, that's not really possible. Unfortunately, we not have email sending logs that far in the past, so I cannot check for any errors there.
Most likely, it would be SPAM classification though, which is why it would help if you can whitelist our address.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
dior707-yahoo-com
Thank you very much!
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