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#6335 – 200 OK server answer instead of 404

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 23 August 2016 13:23 UTC
Polosatyi
Hi there!

I have Joomla 3.6.0 and sh404sef v 4.7.3.3292 (also installed AdsManager 3.1.5 with "sh404sef Adsmanager support plugin" v 2.7 by Thomas Papin, Jsitemap Pro, Akeeba, Centrora Security, Eyesite, Jsecure, JCE Editor, Yt-FrameWork)

The problem is - If I try to open a non-existent URL, then sh404sef component shows his 404error-page whith similar URLs on it, also sh404sef component logs this event into his 404-logs-Journal , everythings looks good BUT:

the server dont gives 404 error answer, it gives 200 OK answer instead 404!

I heard that the problem may be in .htaccess , but I have common .htaccess file which I took from here: https://docs.joomla.org/Preconfigured_htaccess
Is it good? I add only one line into it: php_flag register_globals off

Please advice how to fix this? May be on of other plugins or components has a conflict whith sh404sef component? How to find it?

Thanks a lot in advance!
Edited by Polosatyi on Tuesday, 23 August 2016 13:23 UTC
Tuesday, 23 August 2016 13:27 UTC
wb_weeblr
Hi,

You are on public forum, where we can only reply to pre-sale questions. Please be kind to use our helpdesk for all support requests.

Be sure to include the full URL to your site for testing. sh404SEF does generate a 404 code in such case. There are unfortunately many plugins that breaks the HTTP status code before we have a chance to set it up.

Rgds
 
Edited by wb_weeblr on Tuesday, 23 August 2016 13:27 UTC
Tuesday, 23 August 2016 13:41 UTC
Polosatyi
Im sorry - I dont see how to open a new ticket in helpdesk :-(
Edited by Polosatyi on Tuesday, 23 August 2016 13:41 UTC
Tuesday, 23 August 2016 13:45 UTC
wb_weeblr
Hi

Well, you go to the helpdesk in the sh404SEF category, and you click on the "New ticket' button. The button should be displayed if your subscription is active.

Rgds
 
Edited by wb_weeblr on Tuesday, 23 August 2016 13:45 UTC
Tuesday, 23 August 2016 13:54 UTC
Polosatyi
Thanks, now I see - there is no "New ticket' button because I have no any subscription yet.

I dont know what to do ) I can to buy a subscription, but than may be you will tell me "sh404sef" doesnt work because of I use a YT-framewor plugin" for example)
And what I will do?)
Edited by Polosatyi on Tuesday, 23 August 2016 13:54 UTC
Tuesday, 23 August 2016 13:59 UTC
wb_weeblr
Hi

Maybe you can then ask the XXX plugin author to fix their bugs then?

Rgds
 
Edited by wb_weeblr on Tuesday, 23 August 2016 13:59 UTC
Tuesday, 23 August 2016 14:11 UTC
Polosatyi
Aha... and then the XXX plugin author will ask me one more 44$ and then will tell me that his plugin is OK...

Why sh404sef is not overriding all other plugins??? How to use it if I must to pay all other plugin authors to make sh404sef working???
Edited by Polosatyi on Tuesday, 23 August 2016 14:11 UTC
Tuesday, 23 August 2016 14:28 UTC
wb_weeblr
Hi

Why sh404sef is not overriding all other plugins??
That's not technically possible. Actually, that's just not how Joomla works.

How to use it if I must to pay all other plugin authors to make sh404sef working???
sh404SEF doesn't have any problem here. You have a system plugin on your site that's sending out the bad HTTP status code. It not something new or rare. Find it and disable it. If you want our assistance, please get a subscription.

You already are using sh404SEF without supporting its development - which is what subscription are for, not support. I don't think we can also help you debug the pluginson your site on top of it.

Rgds
 
Edited by wb_weeblr on Tuesday, 23 August 2016 14:28 UTC
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.