Last post 44 min ago

Posts last week 89

Average response time last week 30 min

All time posts 67711

All time tickets 10463

All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6188 – 4.6.0.2718 update does not work from within Joomla

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Thursday, 27 August 2015 16:33 UTC

devanutrition

when we try to update sh404 update from within joomla we get the below error:

Warning
Error connecting to the server: 401

Error
Package download failed: http://u1.weeblr.com/dist/sh404sef/full/com_sh404sef_4.6.0.2718_full.zip

I do not want to manually update as I am not comfortable with that.

Thursday, 27 August 2015 17:15 UTC

wb_weeblr

Hi

Assuming you have an active subscription for sh404SEF, this error would be the sign that you're not using the correct update keys. Please check out this page in documentation.

Thursday, 27 August 2015 17:27 UTC

devanutrition

Thank you, this worked.

From: Weeblr.com [mailto:[email protected]]
Sent: Thursday, August 27, 2015 1:18 PM
To: [email protected]
Subject: [weeblr.com] - New reply - [#442] 4.6.0.2718 update does not work from within Joomla

Thursday, 27 August 2015 17:33 UTC

devanutrition

Thank you this worked but we have another problem. On our home page somehow the meta title does not reflect what is in joomla or sh404SEF. It simply shows HOME. Please check www.devanutrition.com

From: Weeblr.com [mailto:[email protected]]
Sent: Thursday, August 27, 2015 1:18 PM
To: [email protected]
Subject: [weeblr.com] - New reply - [#442] 4.6.0.2718 update does not work from within Joomla

Thursday, 27 August 2015 17:41 UTC

wb_weeblr

Hi

You should then use the helpdesk to get support. This is a pre-sale area, not used for support.

Rgds

Monday, 23 November 2015 17:31 UTC

Doubleone

Hello,

I am having the same issue: "Error connecting to the server: 401"

Error

Failed to download package. Download it and install manually from http://u1.weeblr.com/dist/sh404sef/full/com_sh404sef_4.7.1.3144_full.zip.

It seems to me that there is a communication problem between sh404sef and the weeblr.com server. Sometimes it works, sometimes it doesn't.

I have entered my update keys in the appropriate section of sh404SEF configuration and I have double checked it but it still doesn't work.

Now I have to download and update (install) sh404sef manually from my weeblr account.

Please, consider investigating this issue from the weeblr.com server side or within the sh404SEF code.

Thanks

Monday, 23 November 2015 18:08 UTC

wb_weeblr

It seems to me that there is a communication problem between sh404sef and the weeblr.com server. Sometimes it works, sometimes it doesn't.

Don't forget that the communication doesn't happen only between sh404SEF and the update server. It happens between your server (meaning PHP, CURL setup ,etc) and the update server also, and you may want to look into that as well.
The update server is supposed to be pretty reliable, it has a few hundred thousands updates under its belt since 2013. We simply don't have any report of failure. But of course, bad things can always happen I guess.

In any case, please use only the helpdesk for support requests, this is a pre-sale only area.

Rgds

Friday, 27 November 2015 15:25 UTC

Doubleone

Hello,

Thanks for the fast reply. Sorry for posting here. I was looking for the helpdesk for a support request. I didn't realize that the link is in the menu.

I will wait for the next Sh404SEF release to try to upgrade it using the built-in Joomla upgrader again. If the problem persists, i will open a support ticket.

I am an old Sh404SEF user, back from the siliana days, then Anything digital. now Weeblr. You guys have done an outstanding job. Sh404SEF is the best Joomla SEO and SEF component EVER. Great product, great features and great Support. A MUST HAVE Joomla Extension for every site.

Congratulations. Keep up the Good work!

Regards

Friday, 04 December 2015 08:29 UTC

wb_weeblr

Hi

Thanks for your nice comments. We strive to having more goodness coming your way.

Cheers

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.