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#6188 – 4.6.0.2718 update does not work from within Joomla

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 27 August 2015 16:33 UTC
devanutrition
when we try to update sh404 update from within joomla we get the below error:

Warning
Error connecting to the server: 401

Error
Package download failed: http://u1.weeblr.com/dist/sh404sef/full/com_sh404sef_4.6.0.2718_full.zip

I do not want to manually update as I am not comfortable with that.
Edited by devanutrition on Thursday, 27 August 2015 16:33 UTC
Thursday, 27 August 2015 17:15 UTC
wb_weeblr
Hi

Assuming you have an active subscription for sh404SEF, this error would be the sign that you're not using the correct update keys. Please check out this page in documentation.
 
Edited by wb_weeblr on Thursday, 27 August 2015 17:15 UTC
Thursday, 27 August 2015 17:27 UTC
devanutrition
Thank you, this worked.

From: Weeblr.com [mailto:[email protected]]
Sent: Thursday, August 27, 2015 1:18 PM
To: [email protected]
Subject: [weeblr.com] - New reply - [#442] 4.6.0.2718 update does not work from within Joomla
Edited by devanutrition on Thursday, 27 August 2015 17:27 UTC
Thursday, 27 August 2015 17:33 UTC
devanutrition
Thank you this worked but we have another problem. On our home page somehow the meta title does not reflect what is in joomla or sh404SEF. It simply shows HOME. Please check www.devanutrition.com

From: Weeblr.com [mailto:[email protected]]
Sent: Thursday, August 27, 2015 1:18 PM
To: [email protected]
Subject: [weeblr.com] - New reply - [#442] 4.6.0.2718 update does not work from within Joomla
Edited by devanutrition on Thursday, 27 August 2015 17:33 UTC
Thursday, 27 August 2015 17:41 UTC
wb_weeblr
Hi

You should then use the helpdesk to get support. This is a pre-sale area, not used for support.

Rgds
 
Edited by wb_weeblr on Thursday, 27 August 2015 17:41 UTC
Monday, 23 November 2015 17:31 UTC
Doubleone
Hello,

I am having the same issue: "Error connecting to the server: 401"

Error

Failed to download package. Download it and install manually from http://u1.weeblr.com/dist/sh404sef/full/com_sh404sef_4.7.1.3144_full.zip.


It seems to me that there is a communication problem between sh404sef and the weeblr.com server. Sometimes it works, sometimes it doesn't.

I have entered my update keys in the appropriate section of sh404SEF configuration and I have double checked it but it still doesn't work.

Now I have to download and update (install) sh404sef manually from my weeblr account.

Please, consider investigating this issue from the weeblr.com server side or within the sh404SEF code.

Thanks
Edited by Doubleone on Monday, 23 November 2015 17:31 UTC
Monday, 23 November 2015 18:08 UTC
wb_weeblr
Hi

It seems to me that there is a communication problem between sh404sef and the weeblr.com server. Sometimes it works, sometimes it doesn't.
Don't forget that the communication doesn't happen only between sh404SEF and the update server. It happens between your server (meaning PHP, CURL setup ,etc) and the update server also, and you may want to look into that as well.
The update server is supposed to be pretty reliable, it has a few hundred thousands updates under its belt since 2013. We simply don't have any report of failure. But of course, bad things can always happen I guess.

In any case, please use only the helpdesk for support requests, this is a pre-sale only area.

Rgds
 
Edited by wb_weeblr on Monday, 23 November 2015 18:08 UTC
Friday, 27 November 2015 15:25 UTC
Doubleone
Hello,

Thanks for the fast reply. Sorry for posting here. I was looking for the helpdesk for a support request. I didn't realize that the link is in the menu.

I will wait for the next Sh404SEF release to try to upgrade it using the built-in Joomla upgrader again. If the problem persists, i will open a support ticket.

I am an old Sh404SEF user, back from the siliana days, then Anything digital. now Weeblr. You guys have done an outstanding job. Sh404SEF is the best Joomla SEO and SEF component EVER. Great product, great features and great Support. A MUST HAVE Joomla Extension for every site.

Congratulations. Keep up the Good work!

Regards
Edited by Doubleone on Friday, 27 November 2015 15:25 UTC
Friday, 04 December 2015 08:29 UTC
wb_weeblr
Hi

Thanks for your nice comments. We strive to having more goodness coming your way.

Cheers
 
Edited by wb_weeblr on Friday, 04 December 2015 08:29 UTC
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.