• Home
  • Get help
  • Ask a question
Last post 5 hours 58 min ago
Posts last week 247
Average response time last week 17 min
All time posts 56622
All time tickets 8814
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#8933 – Import process

Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 27 July 2022 18:09 UTC

Have my website in J3  with sh404sef running, already install 4sef and is working, just install 4seo , when try to import sh404SEF data in Extensions, Extension to configure  I select sh404 but the start button don´t show, any help would be appreciate it

Thursday, 28 July 2022 07:05 UTC


The conditions for that button to be displayed is that there's at least one custom meta data record or one alias created in sh404SEF (or else there's nothing to import). Do you have such custom data in sh404SEF?

Best regards

Yannick Gaultier

weeblr.com / @weeblr


Thursday, 28 July 2022 18:58 UTC

oh ok, no I dont have custom data.

Now that I install 4sef & 4seo in J3, am I have to uninstall sh404sef?, I plan to move to j4 shortly.

Friday, 29 July 2022 07:32 UTC


I would suggest you only uninstall it when you have successfully tested the entire site, and are sure all is working. It's currently disabled.

To be sure sh404SEF has no effect, I'd suggest disabling the sh404SEF system plugin.

Indeed, just before you start the move to J4, you'll need to uninstall it as it cannot work on Joomla 4 (with the system plugin disabled, it won't cause any issue but still, there's no point in keeping it).

When you uninstall sh404SEF, it will leave all its data in the database (that's normal procedure, to avoid data loss in case you uninstall it by mistake).

To also remove the sh404SEF data from the database:

- BEFORE you uninstall it, change settings to tell it to remove data, as explained in the Uninstall documentation.

- OR just remove them using phpmyadmin or you preferred database administration tool

Last thing, I'd advise to perform the Joomla 4 upgrade on a test copy of your site beforehand, to be sure all is well.

Best regards

Yannick Gaultier

weeblr.com / @weeblr



Monday, 29 August 2022 05:34 UTC
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.