#2766 – Issue with Logout, Your not authorized to view this resource

Hi

1 - it might be a bug in Joomla 3.6.x. Do you have anything listed under the Extensions -> Database option of Joomla?
2 - If not, then most likely it's an Itemid issue coming from a duplicate URL problem on the site:

- what is the SEF URL users are redirected to?
- what is (are) the non-sef URL(s), including duplicates, listed in the URL manager for that SEF URL?

Rgds

HI

I do not have a Database option of Joomla in Extensions.

Are you sure? this is what I am talking about:

I don't see how this is possible, unles you are not a super admin on your site.

In sh404sef under sefurls I have a sef url "home" and the non-sef is "

index.php?option=com_k2&Itemid=101&id=16&lang=en&view=item"

however my site does not use https://xxxx.com/home it only goes to https://xxxx.com for the home page.

This would indicate that you have a link to a K2 item that uses the home page Itemid (101). Is K2 article with ID 16 the content of your home page? If not, you have somewhere on your site a non-sef link with this Itemid, that you should find and delete (or fix: add the proper Itemid).

Log out:

At some point i saw the url https://xxxx.com/log-in/?layout=logout&task=user.menulogout upon logging out, but I do not find either https://xxxx.com or https://xxxx.com/log-in/?layout=logout&task=user.menulogout in sh404sef

You should only find "/log-in" in sh404SEF, not the 2 URLs you list.

Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterwards, but it must have superuser level.

Thanks and regards

Hi

OK, so like I said and asked in my very first post:

1 - it might be a bug in Joomla 3.6.x. Do you have anything listed under the Extensions -> Database option of Joomla?

This is entirely unrelated to sh404SEF. Please fix your Joomla site as you should. Why did you say that "I do not have a Database option of Joomla in Extensions."?? I even provided you with a screenshot.

[xxxx]

Rgds

Hi

When I unpublish home (2) item the homepage states

What do you mean by that? why do you have 2 home menu items?

What does this have to do with sh404SEF?

Rgds

Hi

Do you think the home (2) item may be causing the issue, and any ideas on that?

I have no idea what "issue" you are talking about. Please describe in full details what happens, what you do, and what the actual problem is. So far, I don't understand at all what your problem is.

Rgds

Hi

the problem is when a user tries to log out with sh404sef being enabled they get the error "You are not authorised to view this resource" and therefore, are not able to log out. Normally (with sh404sef) off when a user clicks logout they are brought back to the homepage logged off.

are you serious? I just told you this a Joomla bug, caused because you have not completed your database fix after upgrade.

Hi

Yes please.

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!

Rgds

Hi

Okay but if this is still open, I would like to add that I fixed the database issue, and the issue is still present and I think it is related to the fact that sh404sef has two related sef urls for my homepage:

content/homepage

home

What does this have to do with that? is one of those page under restricted access?

Rgds

Hi

ok, so I tried to login on the front end with sh404SEF disabled and I can confirm I get the same problem:

[xxxx]

Rgds

So with sh404SEF disabled, you get the message on login in, and with it enabled, you get it on logout.

Also, and very importantly: can you tell me why you are missing the Alledia framework?

Rgds

Hi

However, now that you are logged in on the clone site you will see that you can logout with no issue with sh404sef off.

Maybe but if you have that problem on login, it means there is something broken in your permissions on the site.

Rgds

Hi

I am fairly sure that the login issue on the clone site is simply because it is a clone site.

Goog that you are sure, but you have no idea really.
Same with those 2 K2 pages called home and home page. I deleted them, and they keep coming back, which means that you have bad non-sef links somewhere on your site, and they'll be re-created each time as long as you don't remove those bad non-sef links.

Please back you feelings by facts. The fact this error message also shows when sh404SEF is disabled is a fact.

So I have kept looking, and finally just decide to purge SEF URLs, as I could see that there were plenty of mixed up URLs in the URL manager. That immediately fixed the issue.

After that I went to look at the /log-in URL, and understood the problem:

All of this is because there are 2 identical menu links to the same page:

https://weeblr.com/images/screenshots/weeblr-2016-09-26-19.51.00.png

but you assigned one (logout) to a restricted access, which causes the message and the error.
So I simply customized the log out one (Itemid=167) to be /log-out and it works now.

Rgds