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Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
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#6579 – access forbidden

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 27 February 2019 12:08 UTC
access forbidden when creating new support ticket!
miojamo
Wednesday, 27 February 2019 12:21 UTC
Hi

That would be the case if you do not have an active subscription with us. An active subscription is required for download of new version and support.

Best regards
 
wb_weeblr
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.