Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#6555 – Extension upgrates from 4.1.0.1559 to latest

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Friday, 02 November 2018 13:30 UTC

mohtashim

Hi Team,

We have installed the sh404sef version "4.1.0.1559" for our Joomla 2.5 website and it is working fine but now we are migrating the Joomla version to 3.8.12 and now the old version of the sh404sef is not working on new version of Joomla.

Can you please let us know what actions need to be done or how we can upgrade with the new version of sh404sef??

Thanks in advanced.

Friday, 02 November 2018 13:36 UTC

wb_weeblr

Hi

There's nothing special to do really. Tha database table should be transferred to the new 3.x site and the current version installed on it. Note that this include the shlib_* and any wblib_* tables.

Note that you are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Thanks and regards

Friday, 02 November 2018 13:40 UTC

mohtashim

Hi Team,

Thank you for quick reply but when I am trying to open a ticket after login then the system showing 403 error page that's why I have submitted at Forum.

Friday, 02 November 2018 13:47 UTC

wb_weeblr

Hi

That's probably because you do not have an active subscription. Support and download of up to date versions is for user with a valid subscription.

Best regards

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.