Reduced schedule during conference and annual break

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#6546 – There was an error in visiting the page after adding Chinese alias under Aliases

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 10 October 2018 09:27 UTC
alexhk
Alias -- 香港

Error Message：
Bad karma: we can't find that page!
You asked for http://www.mywebsite.com/%E9%A6%99%E6%B8%AF, but despite our computers looking very hard, we could not find it. What happened ?

If I change alias to "%E9%A6%99%E6%B8%AF", it's OK

Who knows how to fix it?
 
Edited by alexhk on Wednesday, 10 October 2018 09:27 UTC
Wednesday, 10 October 2018 11:46 UTC
wb_weeblr
Hi

If requesting support, please be sure to use the helpdesk.

Best regards
 
Edited by wb_weeblr on Wednesday, 10 October 2018 11:46 UTC
Thursday, 11 October 2018 05:56 UTC
alexhk
Hi,

When I clicked the new ticket button, there was a 403 error on the new page.

Error: 403
Access forbidden.
 
Edited by alexhk on Thursday, 11 October 2018 05:56 UTC
Thursday, 11 October 2018 08:04 UTC
wb_weeblr
Hi

Then maybe your subscription has expired? You need a valid subscription to access the download area and helpdesk.

Best regards
 
Edited by wb_weeblr on Thursday, 11 October 2018 08:04 UTC
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.