Last post 3 hours 50 min ago

Posts last week 128

Average response time last week 28 min

All time posts 70381

All time tickets 10863

All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6546 – There was an error in visiting the page after adding Chinese alias under Aliases

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 10 October 2018 09:27 UTC

alexhk

Alias -- 香港

Error Message：
Bad karma: we can't find that page!
You asked for http://www.mywebsite.com/%E9%A6%99%E6%B8%AF, but despite our computers looking very hard, we could not find it. What happened ?

If I change alias to "%E9%A6%99%E6%B8%AF", it's OK

Who knows how to fix it?

Wednesday, 10 October 2018 11:46 UTC

wb_weeblr

Hi

If requesting support, please be sure to use the helpdesk.

Best regards

Thursday, 11 October 2018 05:56 UTC

alexhk

Hi,

When I clicked the new ticket button, there was a 403 error on the new page.

Error: 403
Access forbidden.

Thursday, 11 October 2018 08:04 UTC

wb_weeblr

Hi

Then maybe your subscription has expired? You need a valid subscription to access the download area and helpdesk.

Best regards

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.