Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#6539 – Unable to process the payment - sh404sef

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Tuesday, 04 September 2018 07:51 UTC

Denny

Hi,
I'd like to get the sh404sef subscription, but there was an error when tried to pay it.

Regards,

Denny

Wednesday, 05 September 2018 14:41 UTC

wb_weeblr

Hi Denny,

This was not an error, instead your credit card has been declined by Stripe, our payment processor. I would suggest trying with another credit card or possibly PayPal?

Best regards

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.