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#6529 – invoice double paid

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 27 June 2018 08:17 UTC
yourit
Hi,
because there was an error on the page after PayPal when paying invoice #8O56WJCQFD5F today, the invoice was paid twice. Please send me back the Money to PayPal.
thank you

Ralf Ströbele
Edited by yourit on Wednesday, 27 June 2018 08:17 UTC
Wednesday, 27 June 2018 08:18 UTC
wb_weeblr
Hi

Thanks for your message. We will look at this quickly. In the future, please note that this is public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Thanks and regards
 
Edited by wb_weeblr on Wednesday, 27 June 2018 08:18 UTC
Wednesday, 27 June 2018 08:22 UTC
wb_weeblr
Hi

Refund has been done on the second subscription.

Best regards
 
Edited by wb_weeblr on Wednesday, 27 June 2018 08:22 UTC
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.