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#6520 – why do I see ?catid=0 in my links?

Posted in ‘Pre-sale questions’

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Tuesday, 12 June 2018 08:47 UTC

PelleP

I am using sh404sef on amagerbrofysioterapi.dk

Maybe I am posting the wrong place. But do you have any idea, where I can find answers regarding my question?

I need some help with my site https://www.amagerbrofysioterapi.dk

Some of my pages exits with two addresses:

Fx.

https://www.amagerbrofysioterapi.dk/hve ... en?catid=0

and

https://www.amagerbrofysioterapi.dk/hve ... r-jeppesen

Why is there a ?catid=0 at the end of the address?

I have tried to redirect https://www.amagerbrofysioterapi.dk/hve ... en?catid=0 to https://www.amagerbrofysioterapi.dk

But no luck. There is still two addresses.

How can I remove the https://www.amagerbrofysioterapi.dk/hve ... en?catid=0 link?

Best Regards

Pelle

Tuesday, 12 June 2018 08:49 UTC

wb_weeblr

Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Thanks and regards

Tuesday, 12 June 2018 13:00 UTC

PelleP

Hi again

My problem is that sh404SEF is installed on amagerbroffysioterapi.dk but I didn’t buy it for Amagerbro Fysioterapi. The old designer did...

Can I somehow connect the installed sh404SEF to my profile? I can see the Access key and Secret in the administration...

Best regards

Pelle

Tuesday, 12 June 2018 13:02 UTC

wb_weeblr

Hi

Yes, you can use your access keys for auto-updates on this other site. Still, you need to post any support question on the helpdesk.

Best regards

Tuesday, 12 June 2018 13:21 UTC

PelleP

Hi again

My problem is that the sh404SEF installed on amagerbrofysioterapi.dk is paid by Amagerbro Fysioterapi but they have no profile on https://weeblr.com/dashboard. Their old supporter installed the extension in his own name. Now I am the supporter for the company.

Therefore I have no subscription registred I only have the Access key and Secret in the administration. Can I use this information for login? Can I somehow be connected to the sh404SEF installed on amagerbrofysioterapi.dk?

Regards

Pelle

Tuesday, 12 June 2018 13:37 UTC

wb_weeblr

Hi

Ah I see. In such case I'm afraid we cannot do much. Subscriptions are attached to the email address they were purchased by. Unless we get an explicit authorization to do such transfer originating from that same email address, we cannot transfer it to someone else. That previous developer is probably still using their subscription on other sites most likely.

I would suggest this company to get their own subscription, so as to be independent of any one developer they can employ.

Best regards

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.