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#6516 – Updates not available

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 22 May 2018 15:25 UTC
ptesone
Since i bought the subscription i was never was able to update, I found now why. My Access key , Secret key was empty the whole time.

I want to update the component to the latest version available before the expiration of my suscription but seems not possible to get the file.

Could you please help me with the installation file, suscription ends on : 2018-03-15

My current installed version # 4.14.0.3812
Edited by ptesone on Tuesday, 22 May 2018 15:25 UTC
Tuesday, 22 May 2018 16:04 UTC
wb_weeblr
Hi

Could you please help me with the installation file, suscription ends on : 2018-03-15
Not sure I understand your question. Your subscription expired nearly 2 months ago?

Best regards
 
Edited by wb_weeblr on Tuesday, 22 May 2018 16:04 UTC
Tuesday, 22 May 2018 16:11 UTC
ptesone
Yes, I want the last file available before 2018-03-15 to update my very old first installation of your component on my site.
Edited by ptesone on Tuesday, 22 May 2018 16:11 UTC
Tuesday, 22 May 2018 16:23 UTC
wb_weeblr
Hi

Sorry, that's not how it work. Your subscription does not entitle you to get any fie. Your subscription gives you access to the downloads and support while it is active. When you subscription expires, you do not have access to these areas of the site. You did not purchase the software published during that time - we are not allowed to sell GP-licensed software, you purchase the possibility to access download/support for a limited time.

Best regards
 
Edited by wb_weeblr on Tuesday, 22 May 2018 16:23 UTC
Tuesday, 22 May 2018 16:35 UTC
ptesone
But is not possible to allow the update the extension to the version available until the subscription ends?
Edited by ptesone on Tuesday, 22 May 2018 16:35 UTC
Tuesday, 22 May 2018 16:48 UTC
wb_weeblr
Hi

That is the point and exactly what subscription are for: while active, you have access to our downloads/updates/support. When expired, you do not have access.

Best regards
 
Edited by wb_weeblr on Tuesday, 22 May 2018 16:48 UTC
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.