Short break for holiday season

The holiday season is with us and we'll be off from December 25, 2025 and back on January 5nd, 2026.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site).

All the best to your and your family! See you around in 2026!

#6499 – What's wrong with the coupon code?

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 07 February 2018 17:59 UTC

dancebell

I just input the coupon code and get the new price '$35.2', and I press F5 to refresh.

Then I try to do it again, the system refuse to give me '$35.2', said I have used the code!!!

Why? I didn't use the code to order, what's wrong with the system???

I can't buy the sh404sef with discount, Please HELP!!!

Wednesday, 07 February 2018 18:03 UTC

wb_weeblr

Hi

This is happening because you did not only "refresh". You clicked on one on the payment buttons and now the invoice is waiting for payment. As coupons can be used once, you are indeed prevented from creating another one.

I have now deleted this invoice, you should be able to purchase again with that code.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.