Last post 50 min ago

Posts last week 128

Average response time last week 28 min

All time posts 70381

All time tickets 10863

All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6490 – Level of support

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Thursday, 18 January 2018 03:23 UTC

mariazzz

I am having trouble setting up JoomSEF and their support is limited to three tickets (one of which I wasted as I answered the question before they replied). Therefore I only had two questions, now I have to pay $15 (Aust) a pop for further questions (or support tickets).

Now I have to make a decision on whether to spend money on more support tickets from them, or buy sh404SEF instead.

How much support do you provide? Is your system the same, with a limited number of support tickets?

Thursday, 18 January 2018 11:14 UTC

wb_weeblr

Hi

I was not aware of that support method!

We do not do that, instead support is basically not limited both in terms of number of questions and number sites.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.