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#6490 – Level of support

Posted in ‘Pre-sale questions’
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Thursday, 18 January 2018 03:23 UTC
I am having trouble setting up JoomSEF and their support is limited to three tickets (one of which I wasted as I answered the question before they replied). Therefore I only had two questions, now I have to pay $15 (Aust) a pop for further questions (or support tickets).

Now I have to make a decision on whether to spend money on more support tickets from them, or buy sh404SEF instead.

How much support do you provide? Is your system the same, with a limited number of support tickets?
Thursday, 18 January 2018 11:14 UTC

I was not aware of that support method!

We do not do that, instead support is basically not limited both in terms of number of questions and number sites.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.