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#6490 – Level of support

Posted in ‘Pre-sale questions’

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Thursday, 18 January 2018 03:23 UTC

mariazzz

I am having trouble setting up JoomSEF and their support is limited to three tickets (one of which I wasted as I answered the question before they replied). Therefore I only had two questions, now I have to pay $15 (Aust) a pop for further questions (or support tickets).

Now I have to make a decision on whether to spend money on more support tickets from them, or buy sh404SEF instead.

How much support do you provide? Is your system the same, with a limited number of support tickets?

Thursday, 18 January 2018 11:14 UTC

wb_weeblr

Hi

I was not aware of that support method!

We do not do that, instead support is basically not limited both in terms of number of questions and number sites.

Rgds

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