Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#6489 – Level of support

Posted in ‘Pre-sale questions’
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Thursday, 18 January 2018 03:19 UTC
mariazzz
How much support do you offer? I've been trying to set up JoomSEF on my website, and the price included 3 support tickets. Unfortunately I wasted one (answered it myself before they replied), so I was allowed two questions. The answer to the second question didn't have enough information for me and when I asked for clarification I was told quote "please, read the documentation". From now on I have to pay $15 (Aust) a pop to ask a question.

My choice is either to spend more money on support tickets to JoomSEF or buying this plug-in. Can I ask how many questions I'm allowed in your support system?
 
Edited by mariazzz on Thursday, 18 January 2018 03:19 UTC
Thursday, 18 January 2018 11:15 UTC
wb_weeblr
Hi

This seems to be a duplicate of your other question, but for the record I will again reply that there is no limit on support,whether on number of tickets or number of sites.

Rgds
 
Edited by wb_weeblr on Thursday, 18 January 2018 11:15 UTC
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