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#6489 – Level of support

Posted in ‘Pre-sale questions’

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Thursday, 18 January 2018 03:19 UTC

mariazzz

How much support do you offer? I've been trying to set up JoomSEF on my website, and the price included 3 support tickets. Unfortunately I wasted one (answered it myself before they replied), so I was allowed two questions. The answer to the second question didn't have enough information for me and when I asked for clarification I was told quote "please, read the documentation". From now on I have to pay $15 (Aust) a pop to ask a question.

My choice is either to spend more money on support tickets to JoomSEF or buying this plug-in. Can I ask how many questions I'm allowed in your support system?

Thursday, 18 January 2018 11:15 UTC

wb_weeblr

Hi

This seems to be a duplicate of your other question, but for the record I will again reply that there is no limit on support,whether on number of tickets or number of sites.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.