Last post 7 hours 44 min ago
Posts last week 80
Average response time last week 29 min
All time posts 45419
All time tickets 7253
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6486 – can't handle URL aliases after installation

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 07 January 2018 04:49 UTC
Dear Sir, after installing SH404SEF
1- all my website URLs takes aliases from categories and articles with strange way, i tried to force sh404 to take my menu aliases instead but i failed, sh404 takes menu item name not the alias how can i solve it ? note that its an old domain and i can't change urls..

2- I tried to disable sh404 router and enable joomla router for all components from the configuration all URLs remain the same with menu alias but can't open my website root folder without index.php :
Ex. My domain is http://www.dcsmisr.com, when i try to enter domain from browser it returns white blank screen, if i write http://www.dcsmisr.com/index.php in the browser then opens normally, how can i solve this? i need to open my root domain like that http://www.dcsmisr.com

Thnx..
dcsmisr
Monday, 08 January 2018 08:08 UTC
Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Thanks and regards
 
wb_weeblr
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.