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#6485 – DOWNLOADS AND TICKETING SYSTEM NOT WORKING

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Saturday, 06 January 2018 15:52 UTC

prestonfm

I just purchased sh404sef, yet it's not appearing under my purchases. I did download the invoice. Then when I try to submit a ticket it gives me a 404 error (ironic).

Please help

Saturday, 06 January 2018 16:00 UTC

prestonfm

Okay, it seems the site takes 10 - 15 minutes to actually update. I can view the purchase now.

Monday, 08 January 2018 08:08 UTC

wb_weeblr

Hi

Glad it's sorted out. It takes no time on our side to have you account enabled. Unfortunately such delays are not uncommon when using Paypal, which notifies our system of the purchase, often instantly and sometimes with quite some delay (minutes, or hours). Using the credit card payment methode is just way more simpler and faster.

Best regards

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