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Posted in ‘Pre-sale questions’
Saturday, 06 January 2018 15:52 UTC
I just purchased sh404sef, yet it's not appearing under my purchases. I did download the invoice. Then when I try to submit a ticket it gives me a 404 error (ironic).

Please help
Saturday, 06 January 2018 16:00 UTC
Okay, it seems the site takes 10 - 15 minutes to actually update. I can view the purchase now.
Monday, 08 January 2018 08:08 UTC

Glad it's sorted out. It takes no time on our side to have you account enabled. Unfortunately such delays are not uncommon when using Paypal, which notifies our system of the purchase, often instantly and sometimes with quite some delay (minutes, or hours). Using the credit card payment methode is just way more simpler and faster.

Best regards
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.