Helpdesk is open from Monday through Friday CET
All support tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.
For pre-sale questions, please create an (free) account to post a message. Pre-sale tickets are public.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
#6485 – DOWNLOADS AND TICKETING SYSTEM NOT WORKING
Glad it's sorted out. It takes no time on our side to have you account enabled. Unfortunately such delays are not uncommon when using Paypal, which notifies our system of the purchase, often instantly and sometimes with quite some delay (minutes, or hours). Using the credit card payment methode is just way more simpler and faster.