Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#6473 – Looking to purchase sh404, would you install and configure for additional cost?

Posted in ‘Pre-sale questions’
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Tuesday, 28 November 2017 14:45 UTC
info-spring-creative-co-uk
Hi

I have a website that uses an old version of sh404, installed by the original developer. I'm now looking to upgrade but wondered what your support covered. I'm not that clued up on the extension and wondered if you would install the upgrade and just check the site over to be sure it is configured correctly?

I have an issue right now which I think is related to sh404. If I purge urls it might fix it but that scares the hell out of me as the site is getting a lot of traffic and I don't want to break something.

Anyway, let me know if you offer an additional service to configure the extension and we'll take it from there.

Thanks
Edited by info-spring-creative-co-uk on Tuesday, 28 November 2017 14:45 UTC
Tuesday, 28 November 2017 15:14 UTC
wb_weeblr
Hi

I have a website that uses an old version of sh404, installed by the original developer.
Do you mean the original "developer" of your site? I am the original developer of sh404SEF. I don't remember doing any installation for customers to be honest.

We do not provide any installation/configuration service, but I can get you in touch with a couple of people who would. Please open a ticket in the Administration section of the helpdesk for next steps.

Rgds
 
Edited by wb_weeblr on Tuesday, 28 November 2017 15:14 UTC
Tuesday, 28 November 2017 17:41 UTC
info-spring-creative-co-uk
Yes I mean the developer of the site, he installed your extension.

I'll open a ticket now as you have advised.

Thanks
Edited by info-spring-creative-co-uk on Tuesday, 28 November 2017 17:41 UTC
Tuesday, 28 November 2017 17:44 UTC
info-spring-creative-co-uk
There is no option to open a ticket in the administration section. I'm guessing it's because I'm not a fully paid member? Can you pass on the details of the people that can configure my site here?
Edited by info-spring-creative-co-uk on Tuesday, 28 November 2017 17:44 UTC
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.