Helpdesk is open from Monday through Friday CET

All support tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

For pre-sale questions, please create an (free) account to post a message. Pre-sale tickets are public.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

#6473 – Looking to purchase sh404, would you install and configure for additional cost?

Posted in ‘Pre-sale questions’
Tuesday, 28 November 2017 14:45 UTC
Hi

I have a website that uses an old version of sh404, installed by the original developer. I'm now looking to upgrade but wondered what your support covered. I'm not that clued up on the extension and wondered if you would install the upgrade and just check the site over to be sure it is configured correctly?

I have an issue right now which I think is related to sh404. If I purge urls it might fix it but that scares the hell out of me as the site is getting a lot of traffic and I don't want to break something.

Anyway, let me know if you offer an additional service to configure the extension and we'll take it from there.

Thanks
info-spring-creative-co-uk
Tuesday, 28 November 2017 15:14 UTC
Hi

I have a website that uses an old version of sh404, installed by the original developer.
Do you mean the original "developer" of your site? I am the original developer of sh404SEF. I don't remember doing any installation for customers to be honest.

We do not provide any installation/configuration service, but I can get you in touch with a couple of people who would. Please open a ticket in the Administration section of the helpdesk for next steps.

Rgds
 
wb_weeblr
Tuesday, 28 November 2017 17:41 UTC
Yes I mean the developer of the site, he installed your extension.

I'll open a ticket now as you have advised.

Thanks
info-spring-creative-co-uk
Tuesday, 28 November 2017 17:44 UTC
There is no option to open a ticket in the administration section. I'm guessing it's because I'm not a fully paid member? Can you pass on the details of the people that can configure my site here?
info-spring-creative-co-uk
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.