Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#6465 – Redirects (aliases) don't work

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 06 November 2017 12:10 UTC
Succi
Hello!
One of my websites is working with Sh404SEF. I’ve just tried to redirect some urls but it doesn’t seem to work. No problem if I have to buy the plugin but, before that, I need to figure out if it does what I need it to do. Can you please contact me in private?
Thank you.
Best regards,
Sara.
 
Monday, 06 November 2017 12:16 UTC
wb_weeblr
Hi

We provide support to our paying customers, through our helpdesk. I am glad that you can use our software without paying for it, thanks to the GPL license, but we cannot provide support for free on top of that.
In case you wonder, there is no problem with the aliases features of sh404SEF. It might not have the specific features you require, and if so, I would then invite you to describe your needs here.

Rgds
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.