Short break for holiday season

The holiday season is with us and we'll be off from December 25, 2025 and back on January 5nd, 2026.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site).

All the best to your and your family! See you around in 2026!

#6428 – Analytics Tab Error Code

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Friday, 16 June 2017 02:27 UTC

releather

How do I fix this error code when I try to look at the Analytics tab: "Error connecting to Google Analytics: Could not connect to analytics server (not available, or no account configured ? are cURL and SSL enabled in your phpinfo ?) Invalid account Id fetching accounts list"

I already entered my Universal Google Analytics ID and enabled authorization.

Thank you.

Friday, 16 June 2017 06:57 UTC

wb_weeblr

Hi,

You are on a pre-sale forum, please use the help desk to open a support ticket.

Thanks and regards

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.