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#6427 – where do I ask a support question?

Posted in ‘Pre-sale questions’

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Wednesday, 14 June 2017 20:04 UTC

tamara489

I am trying to delete a meta description and it won't go away. I've tried different browsers and clearing my cache and now I find I can't ask a support question in the support area of your get help site. What is going on with this extension? I click the save button and then research for the page and all the info is back in the meta description.

At the very least you could have an area where you can ASK SUPPORT QUESTIONS!

Tamara Wilhelm
Digital Marketing Specialist
Direct Line | 614-300-4267
[email protected].

Custom Sign Center Inc.
3200 Valleyview Drive | Columbus, OH 43204
P: 614-279-6700 Ext 267 | F: 614-279-7525
www.customsigncenter.com

Wednesday, 14 June 2017 20:34 UTC

wb_weeblr

At the very least you could have an area where you can ASK SUPPORT QUESTIONS!

Well, to post this message, you clicked on the "Ask a question" menu item, under the "Get Help" menu.

On that "Get help" menu, the next menu item is "Get support" ;)

Rgds

Wednesday, 14 June 2017 20:44 UTC

tamara489

Right on with your smug self! -- On that selection there is NO button to ask a question, only posted conversations that are closed.

No worries, I found a work around.

Wednesday, 14 June 2017 20:47 UTC

wb_weeblr

Hi

Well of course the "New ticket' button only shows for users with an active subscription. I must then assume you are not a paying customer? support is provided as part of a valid subscription only?

Glad your sorted it out.

Rgds

Wednesday, 14 June 2017 20:57 UTC

tamara489

oh, thought this was SH404SEF free joomla extension with support - Only worked on Joomla for about a year so still learning about you people.
only have this on one of our websites and thought at first it was a great addition, until I worked on the sites that don't have it and man I can say having it all in one place is nice, but having it work correctly on individual pages is even better. Just wish I had some way to know where the meta was coming from LOL I never know where to go to update metas, titles and the like. whomever set this up was a bit willy nilly.

Wednesday, 14 June 2017 21:03 UTC

wb_weeblr

Hi

Indeed there is no free of charge version of sh404SEF. And there are not that many free extensions with support these days: either nobody uses them, and support is easy, or some people use them, and you need to pay for support, because it's just too much work.

In the case of sh404SEF (and wbAMP) we actually don't really count support in our prices, the subscription basically only provide for the continuous and sustainable development of the extensions we do.

Rgds

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