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#6425 – Getting 404 errors with sh404SEF

Posted in ‘Pre-sale questions’

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Wednesday, 07 June 2017 06:12 UTC

Dominic

I've moved to an nginx server and am having some issues. The normal Joomla SEF works fine (with sh404SEF disabled). With sh404SEF enabled the home page works and other pages work fine one time. After that I have to delete the listings in the URL & Alias manager and then it'll work one time again. After that I'll get an nginx 404 error. I'm a bit stumped on what to try next. The inconsistency is making it hard to track down the actual issue.

The site is http://54.245.201.220/ (test site before swapping with live domain)..

Any help would be greatly appreciated.

Wednesday, 07 June 2017 07:15 UTC

wb_weeblr

Hi

Nginx or Apache, the web server does not matter to sh404SEF or Joomla for that matter. This is confirmed by the fact that "After that I'll get an nginx 404 error".

If the error is an nginx one, then the problem is not in Joomla or sh404SEF.

Just visiting the site linked above, I can tell you already that it works fine on some links and not on others. I also had to use http://54.245.201.220/index.php instead of http://54.245.201.220/ to get the first access. This smells a lot like some nginx misconfiguration, which could actually be linked to using a test site with only an IP address for instance.

Anyway, you are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Thanks and regards

Wednesday, 07 June 2017 07:36 UTC

Dominic

I tried submitting a support ticket but got a 403 error on your site. I tried purchasing sh404SEF ( I did years ago but haven't in awhile) and got an error that Paypal isn't working right now.
It could definitely be an nginx configuration error but I'm stumped as to what. Normal Joomla SEF works fine. At the moment I'm stumped so any suggestions would be appreciated. I'm happy to pay for the help but your site doesn't want my money right now lol (which ironically is what's happening to me right now).

@media screen and (max-width: 489px) { .border-color { border: none !important; } } [email][email protected][/email] [email][email protected][/email]> wrote:

Wednesday, 07 June 2017 07:45 UTC

wb_weeblr

Hi

Paypal being done is not exactly "our site refusing your money" ;) and that's also why we offer another (simpler, faster and nicer) payment method.
Although at this very moment, Paypal don't seem to offer any resistance to payment, at least when I am trying!

Like I said, if the error is an nginx one, there's a 100% certainty the problem is not inside sh404SEF. If it "works" with joomla full sef (ie not with index.php), then it can be linked to the URLs being different in both cases.

Another thing to look at, prompted by the fact that pages are displayed once, and then fails, is caching, fast-cgi caching, that may be enabled on nginx.

Please open a ticket when you've completed your subscription process, and if you have not sorted out the problem.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.