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All the best to your and your family! See you around in 2026!

 

#6365 – Support for a bug in 404 page

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 18 December 2016 07:53 UTC
Nirit
Hello,
If I buy the new version of Sh404sef, will you be able to help me with a bug that I have in Sh404sef: the 404 page is not showing the custom 404 page that I have made and configured in Sh404sef, but it shows another page?
This is the website: https://www.drahim.co.il.
Monday, 19 December 2016 07:41 UTC
wb_weeblr
Hi

Yes, support is provided to users with an active subscription (and running Joomla 3.x: we stopped providing support for Joomla 2.x about a year ago).

Rgds
 
Monday, 19 December 2016 08:06 UTC
Nirit
Thank you, I will buy a new version of Sh404sef.
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