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#6344 – Trouble creating a support ticket

Posted in ‘Pre-sale questions’
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Wednesday, 07 September 2016 16:48 UTC
[email protected]
I clicked to create a new support ticket but whe I do I get this page and I cannot continue to9 post my ticket.

http://screencast.com/t/d6JxDgUtuTI
Wednesday, 07 September 2016 18:59 UTC
wb_weeblr
Hi

Sorry, I see no reason or errors in our logs about this. We also had some new tickets posted today without trouble. I would suggest you try again, and maybe do another screenshot? (do you really have a fully blank page or is there any text displayed?)

The current screenshot displayed above does not exist, it gives a 404:



Rgds
 
Wednesday, 07 September 2016 20:36 UTC
wb_weeblr
Hi

We found the problem, opening new ticket should be ok now, sorry about the trouble.

Rgds
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.