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#6304 – discount expired

Posted in ‘Pre-sale questions’
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Tuesday, 03 May 2016 13:49 UTC
adsoma
Hi,
I have been using sh404SEF, and is a an amazing component!

Several days ago, I received an email regarding "Expiration notice -only 24 hours to renew with a 20% discount."
Unfortunately I was dealing with a massive hacker attack :( , When I back to your email in order to renew I notices that 20% uf discount was for 24hrs only.

Could you do something for me? I appreciate your consideration, since I had some expenses after the hacker attack.

Best Regards,

Adrián.
Tuesday, 03 May 2016 17:39 UTC
wb_weeblr
Hi Adrián,

Though I'm sorry about your trouble, we try to limit our discounts to a minimum, which is the only way we can sustain our extremely low prices all year round. In addition of course, we also send 30 days, 1 week and 24 hours notices, to be sure nobody forget about renewal.

Rgds
 
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