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#6262 – Regarding Payment

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 02 February 2016 06:18 UTC
geetha
I have made a Purchase of sh404SEF - SEO, analytics and security - One year for $44 on 25th Jan 2016, I have made the Purchase through Debit Card and there is another pyament Deducted on 30th Jan 2016 INR 2,973.75 got deducted from my Account Could you Please let me know whats the Reason for the Deduction.. And also I would like to request you to Deactivate my Debit card from Automatic Payment..
Tuesday, 02 February 2016 07:59 UTC
wb_weeblr
Hi Geetha,

We checked with Stripe, our payment processor, and we do have one single payment happening for you on 2016-01-25;

We do not have any sort of recurring, automatic payment. All our subscriptions are just one-time single payment.

Please open a support ticket, in the administrative section (currently, you are writing in the public, pre-sale forum).

Rgds
 
Wednesday, 03 February 2016 14:21 UTC
wb_weeblr
Hi Geetha,

we haven't heard from you here or in the support area. Have you figured out where this charge was coming from?

Rgds
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.