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#6257 – loopbacks query.

Posted in ‘Pre-sale questions’
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Wednesday, 20 January 2016 10:38 UTC
prioryart
please advise,, before I purchase does the plugin work on my shared hosting account.. e.g typical error from competitors software gives..

Loopback connections are used by your server to connect back to itself.
You will need to ask your hosting provider to allow loopback connections on your domain. If your hosting provider does allow loopback connections, please check if your site is directly accessible (you will need to remove any frontend password protections or IP filters you may have in place).

kind regards david
Wednesday, 20 January 2016 10:53 UTC
wb_weeblr
Hi,

We do not require a loopback conñection (not sure why anyone would use that).
That doesn't mean our software will "work" with your hosting company of course, you have to check PHP versions and other requirements in the documentation.
Modern hosting services should be no problem, most of our users are on shared hosting of course.

Rgds
 
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