Last post 3 hours 36 min ago
Posts last week 81
Average response time last week 44 min
All time posts 70354
All time tickets 10858
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6249 – Problem with sh404sef and K2 items

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 03 January 2016 23:02 UTC
dbdrum
I have just purchased the sh404sef component, installed it and started to setup according your manual but unfortunately got the problem with URLs for K2 items.
As an example, the component created a link like http://undergroundfm.ru/bands/antillia&tmpl=component wich is not working (404 redirect). If I remove manually the ending &tmpl=component and run only http://undergroundfm.ru/bands/antillia then it displays the page correctly. What settings I need to change in sh404sef component to display my K2 items correctly?

Its Joomla site with all the updates installed.
Sh404sef is temporally disabled on the site. I can activate it to demonstrate the error if its required.

Thank you in advance for your help.
Monday, 04 January 2016 09:10 UTC
wb_weeblr
Hi

This is a pre-sale forum, please use the helpdesk for any support request.

[code type="markup"]http://undergroundfm.ru/bands/antillia&tmpl=component[/code]is not a valid URL, so it's normal to get a 404.

When you open your support ticket, be sure to specify:
- Joomla, K2 and sh404SEF exact versions
- provide full admin access
- page on which we can see that link created

Rgds
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.