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#6202 – Upgrade and Other question

Posted in ‘Pre-sale questions’

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Friday, 16 October 2015 21:22 UTC

AAG

Hi, your regular support ticket page did not give me an option to make a ticket, not working ine either firefox or opera

My questions are twofold

First regarding to my original subscription
1 subscriptions from Anything Digital LLC
Item# f244742407e4eac494790e249614b45e
I bought your subscription i think over a year ago, but never used it even once. i activated it once and then did not use

I am hoping that you will extent my subscription because i never used it. I live in Nicaragua and only make $2 an hour, and am trying to develop my site again, but can not afford to buy another subscription, so hopefully you can just extend it since i never used it, or hopefully give me a huge discount, or just let me know there are no serious bugs and i will continue to use my older version currently 4.4.4.1791

Question 2-
I don't think your software is working on my system. As far as user friendly url's Joomla seems to do just fine, but your software wants to create really bad urls, here is a sample below

Joomla currently creating seo friendly url

/latest/natural-hormone-therapy/estrogen/4-studies-reveal-dangerous-side-effects-of-prescription-estrogen-replacement-therapy

Sh404SEF creates below as your custom SEF url for the same url above. this is so bad i can not even find the articles i want in your interface. Is this normal???? what i see in yout program for the above already user friend url is below. this is a horible url

Estrogen/DangersadminofadminPrescriptionadminEstrogenadminSyntheticadminHRTadmin-adminPartadminI.html
(index.phpoption=com_content&Itemid=102&catid=17&id=4&lang=en&view=article)

Please answer both the above questions

Oh one more important question to me. In your Social Media button aspect, can i easily modify it to include a email button after facebook, twiiter etc. My customers are older, and having an email icon after the social icons is crucial.

Thanks for your help and have a good weekend.

Doug

Monday, 19 October 2015 11:02 UTC

wb_weeblr

Hi

You need a subscriptions with us to access support, which is why you couldn't post a ticket.

Anything Digital subscriptions are, well, subscriptions with Anything Digital, which is another company. If you had a subscription with them, then you paid them, not us and nothing was ever "transferred" to us.

We have offered to create free subscription for AD users with active subscriptions (see FAQ) which means we are working without being paid currently for several hundreds past AD subscribers, and that's already an incredibly huge effort from us.

As for your technical question, it's hard to say. sh404SEF normally uses categories and article titles to create URLs, so the URL depends on the title/aliases of the category the article belongs to. There are also multiple settings under the "Extensions" tab of sh404SEF to decide how the URLs should be created. To be honest, I don't remember the configuration tabs name on version 4.4.4, which dates back 18 months ago, but there are settings to decide on URLs configuration.
You will need to purge URLs after changing those settings, so that new ones are recreated.

As for the Social media button you can use JLayouts template overrides to add whatever buttons you want. This was introduced in 4.4.0, so you should be good. Please refer to this page of documentation.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.