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#6153 – Cannot log in to my account for update

Posted in ‘Pre-sale questions’

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Thursday, 11 June 2015 15:52 UTC

jetadidas

Please help.
I purchased sh404ef and now i can not log in to update.
Im not sure what happened but can you please contact me back regarding this.
My website is http://www.evolutionmmachicago.com/

Thursday, 11 June 2015 16:26 UTC

wb_weeblr

Hi Brett,

I just searched our user base and I don't see any subscribtion attached to this user. Did you purchase on this site?
Maybe you were an Anything Digital customer? if so, we maybe able to offer your a free of charge subscription with us. Please read the details here

Rgds

Thursday, 11 June 2015 16:34 UTC

jetadidas

Thank you for your fast response in this matter and you are correct I do have a account with them. But it seems they are not updateing the software on time as you guys are.
Can you please transfer me free of charge?
I have a screen shot of my expiration date.

Thank you

Thursday, 11 June 2015 16:40 UTC

jetadidas

I have also sent the screen shot and user name to the email provided in the link you provieded.
Again thank you for your quick response in help.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.