Since there is no obvious way to contact you I was forced to make a new account. I have purchased sh404 several months ago and cannot update as I have lsot my account. I would appreciate it if you would help me locate my license.
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Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
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#6136 – Lost account
Posted in ‘Pre-sale questions’
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Hi
There's a large email link at the bottom of all the pages on this site, and this "Ask a question" is also another way to reach us, which worked!
We are not Anything Digital and have no relation with them apart from AD having resold our software for several years. As such, we cannot access their database, list of customers, etc.
You still have an account and a subscription with them, so I'm sure they can help you recover access to your dashboard.
As for getting a subscription with us, it's quite possible if your AD subscription is still active. We have decided to offer free of charge subscriptions (conditions apply) to past user of our software. You can read the dedicated FAQ item here. You'll see conditions and detailed procedure, which is quite simple really.
Thanks and regards
There's a large email link at the bottom of all the pages on this site, and this "Ask a question" is also another way to reach us, which worked!
We are not Anything Digital and have no relation with them apart from AD having resold our software for several years. As such, we cannot access their database, list of customers, etc.
You still have an account and a subscription with them, so I'm sure they can help you recover access to your dashboard.
As for getting a subscription with us, it's quite possible if your AD subscription is still active. We have decided to offer free of charge subscriptions (conditions apply) to past user of our software. You can read the dedicated FAQ item here. You'll see conditions and detailed procedure, which is quite simple really.
Thanks and regards
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.