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#6131 – sh404 groups discussion issue with jomsocial...

Posted in ‘Pre-sale questions’

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Monday, 18 May 2015 16:24 UTC

amelcher

I just sent an email requesting transfer of my license to this account (still has 2 more years left) but in the mean time, I am having an issue trying to add any discussion in the jomsocial group pages. When I turn off sh404, it works fine, but when I turn it back on, it takes me to the general groups page with a message saying "Sorry, this group is under moderation by the administrator" this is a msg I am getting only when sh404 is turned on. I found an old forum post from 4 years ago dealing with this exact same issue with the component, but unfortunately, the issue was resolved in pm's and I never saw what was done to resolve it. The site is live so time is of essence. Thanks for your help.

Adam

Tuesday, 19 May 2015 16:00 UTC

wb_weeblr

Hi Adam,

As per the sticky post above, we do not provide support on this message board. If you sent documentation according to this FAQ item, we should be able to offer you a free of charge account with us. Processing is manual, but we're usually able to process requests with 2-3 days.

Thanks and regards

Tuesday, 19 May 2015 18:03 UTC

amelcher

Ok, So I paid for the license for this component. I try to update to newest version and it says invalid URL to update (couldn't find the updated version to install on your end), I then discover that the developers of the sh404 moved to another website and the only way I can continue to get ANY customer support is to manually take a screen shot of my VERY active license, open ANOTHER account with a NEW Website and wait for somebody to manually add my license. In the mean time, I have a legitimate SH404 issue, no way to get help since the old site doesn't support sh404 anymore, and nobody from this site has added the license here yet. I find the only place where I can actually try to get some assistance, and instead of offering any help at all, I am told that "in a few days" somebody will manually add a license to my account and offer no assistance in the meantime.

You guys are awesome! Thanks for all the help...

Tuesday, 19 May 2015 18:17 UTC

wb_weeblr

Hi Adam,

If you haven't done so before, I'd suggest you read my blog post (https://weeblr.com/ka) and the FAQ item providing all details.

Yes, the process is manual. Anything Digital and Weeblr are unrelated companies. We do not have access to their subscribers list. We cannot transfer anything automatically (and believe me, if we'd been able to arrange that, we would have, instead of having one person doing this for the last 6 weeks).

Yes, you paid for the extension. You just didn't pay us. Our offer to take over your subscription until it expires is a free of charge gift to existing users of our software. It means we will work for you free of charge for the coming months, in the hope that you'll renew if we provide support and solid releases. We didn't have to do anything like that, but I think that was the right thing to do.

Accounts are usually sorted within 24 to 48 hrs, and stricly in chronological order.

Rgds

Tuesday, 19 May 2015 18:31 UTC

amelcher

Yannick,

Thank you for your swift response. I read your blog post (which I didn't read before) and it now makes more sense. I understand I paid anythingdigital when I bought this component, but I find it hard to believe that you received nothing in return for all those years of development. I'm not trying to drill you, but I have tried other sef components and yours seems to be the most efficient of them. I usually figure out issues on my own, but the original item I posted about seems to have been an ongoing one as I have seen forum posts about it 5 years back. My site is live, so the users on the site send me messages saying they can't start group discussions and right now I don't know what to tell them. I understand you are are doing the right thing by honoring those active licenses, but what do you suggest I do in the mean time?

Thanks,
Adam

Tuesday, 19 May 2015 19:07 UTC

wb_weeblr

Hi Adam,

I definitely got a share of the proceeds to develop the component. Anything Digital share was covering support and maintaining a website (which is quite a task in itself!)

Like I said before, we have many past users that we care to take onboard, each with their own story, and handling requests chronologically is the only way that appears fair to me;

Rgds

Wednesday, 20 May 2015 13:17 UTC

amelcher

I got the email confirming my subscription and see it in my dashboard, but when I go to create a support ticket, it says it's only for subscribers... can you look into this for me so I can get some support? Thanks.

Adam

Wednesday, 20 May 2015 14:29 UTC

wb_weeblr

Hi

Subscription is all good on our side. Might be a cache issue, can you clear browser cache, and maybe login/out?

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.