Last post 43 min ago
Posts last week 156
Average response time last week 29 min
All time posts 50576
All time tickets 8006
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6121 – SH404Sef

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 29 April 2015 21:10 UTC
I had an old subscription sh404sef.
Suddenly the site appeared white, 500 error, does not open.
How can they help me?
If I purchase a new version solves?
Use Joomla 2.5 -
You can charge and solve my problem?

thank you
Thursday, 30 April 2015 19:28 UTC

Not sure if I understand your questio well. We do provide support to our subscribers, but we are not available for custom work.

Please open a ticket on the helpdesk if you still need help - as your site seem to be ok right now.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.