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#6109 – Active subscription on anything-digital

Posted in ‘Pre-sale questions’
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Friday, 17 April 2015 15:40 UTC
aivalab
Hi! I have an active subscription on your old website and now i want to get the news version of sh404SEF. My order number was dad_s609b and it is active till 2015-06-17 - account mail is [email protected] same that is on this website. Please grant me access to the download area.

Best regards!
Edited by aivalab on Monday, 20 April 2015 11:43 UTC
Friday, 17 April 2015 16:21 UTC
wb_weeblr
Hi

Anything Digital is not our "old site". We're independant companies, they sold our products in the recent years. Please see our blog post for more details.
As for how we can offer you a similar subscription, please follow the guidelines in this FAQ item.

Thanks and regards
 
Edited by wb_weeblr on Friday, 17 April 2015 16:21 UTC
Friday, 17 April 2015 16:43 UTC
aivalab
I did it several hours ago, but still no answer ((
Edited by aivalab on Friday, 17 April 2015 16:43 UTC
Friday, 17 April 2015 17:23 UTC
wb_weeblr
Hi

Again we have no connection to Anything Digital, meaning no access to their database, so all of this is an entirely manual process, and a lot of manual work altogether.
We're processing on a first-come, first-served basis, and usually most subscriptions are updated within 24 to 36 hrs.

Thanks and regards
 
Edited by wb_weeblr on Friday, 17 April 2015 17:23 UTC
Friday, 17 April 2015 17:32 UTC
aivalab
So i have to wait, right ?
Edited by aivalab on Friday, 17 April 2015 17:32 UTC
Monday, 20 April 2015 08:11 UTC
[email protected]
Hello, Idem >>>> Thanks for a reply - account created ;) and email sended Good Day
Edited by [email protected] on Monday, 20 April 2015 08:11 UTC
Monday, 20 April 2015 08:32 UTC
aivalab
Initia3 wrote:



Hello, Idem >>>> Thanks for a reply - account created ;) and email sended Good Day


Idem? It is not my name ))) When my subscription will be created ? )))
Edited by aivalab on Monday, 20 April 2015 08:32 UTC
Monday, 20 April 2015 08:38 UTC
[email protected]
@aivalab Hello, I am laughing >> idem = "the same thing" in French > Initia3 is waiting also his licence - By
Edited by [email protected] on Monday, 20 April 2015 08:38 UTC
Monday, 20 April 2015 11:43 UTC
wb_weeblr
@aivalab: Initia3 is not part of Weeblr, simply another member.

@Initia3 et ali: as per the FAQ, we will usually handle requests, during weekdays, within a day or 2. We're offering free subscriptions, and it's a manual, labour intensive process, we have to share time between this and support requests from our registered paying customers.

Rgds
 
Edited by wb_weeblr on Monday, 20 April 2015 11:43 UTC
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.