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#6109 – Active subscription on anything-digital

Posted in ‘Pre-sale questions’
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Friday, 17 April 2015 15:40 UTC
aivalab
Hi! I have an active subscription on your old website and now i want to get the news version of sh404SEF. My order number was dad_s609b and it is active till 2015-06-17 - account mail is rad@aivalab.ru same that is on this website. Please grant me access to the download area.

Best regards!
Friday, 17 April 2015 16:21 UTC
wb_weeblr
Hi

Anything Digital is not our "old site". We're independant companies, they sold our products in the recent years. Please see our blog post for more details.
As for how we can offer you a similar subscription, please follow the guidelines in this FAQ item.

Thanks and regards
 
Friday, 17 April 2015 16:43 UTC
aivalab
I did it several hours ago, but still no answer ((
Friday, 17 April 2015 17:23 UTC
wb_weeblr
Hi

Again we have no connection to Anything Digital, meaning no access to their database, so all of this is an entirely manual process, and a lot of manual work altogether.
We're processing on a first-come, first-served basis, and usually most subscriptions are updated within 24 to 36 hrs.

Thanks and regards
 
Friday, 17 April 2015 17:32 UTC
aivalab
So i have to wait, right ?
Monday, 20 April 2015 08:11 UTC
jjvignaud@gmail.com
Hello, Idem >>>> Thanks for a reply - account created ;) and email sended Good Day
Monday, 20 April 2015 08:32 UTC
aivalab
Initia3 wrote:



Hello, Idem >>>> Thanks for a reply - account created ;) and email sended Good Day


Idem? It is not my name ))) When my subscription will be created ? )))
Monday, 20 April 2015 08:38 UTC
jjvignaud@gmail.com
@aivalab Hello, I am laughing >> idem = "the same thing" in French > Initia3 is waiting also his licence - By
Monday, 20 April 2015 11:43 UTC
wb_weeblr
@aivalab: Initia3 is not part of Weeblr, simply another member.

@Initia3 et ali: as per the FAQ, we will usually handle requests, during weekdays, within a day or 2. We're offering free subscriptions, and it's a manual, labour intensive process, we have to share time between this and support requests from our registered paying customers.

Rgds
 
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