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#6103 – I have paid for the sh404SEF and sent you the proof, but still don't have the product in the download section

Posted in ‘Pre-sale questions’

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Saturday, 11 April 2015 19:59 UTC

yu_it

Hi,
I have paid for sh404SEF to Anything Digital and sent you the email with my purchase details, but I still haven't receive any reply with ability to download it from your download section? Can you tell me should I ask Anything Digital or you for the product I have paid for? Thanks.

Monday, 13 April 2015 07:29 UTC

wb_weeblr

Hi

We are not related in any manner to Anything Digital (except they distributed our products for several years) and we won't interfere in your relationship with them. We only offer Anything Digital subscribers a similar subscription with us, free of charge.

This is a manual process and is done on a first-come/first-served basis. So far, we have managed to process all demands within 36hours during workdays, assuming you follow the guidelines in this FAQ item.

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.