• Home
  • Get help
  • Ask a question
Last post 1 hour 33 min ago
Posts last week 94
Average response time last week 34 min
All time posts 67863
All time tickets 10488
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#10971 – TypeError: Cannot read properties of undefined (reading 'id')

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 30 March 2024 01:37 UTC
fiatlux

On a new installation I received the subject error and 4 pages of additional information.  I don't see a way to upload a copy of the extensive error documentation, which I have in PDF.  

Thanks,

Jason Canon

Monday, 01 April 2024 08:49 UTC
wb_weeblr

Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.

After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

- make sure to explain which extension you are using!

- post in the helpdesk category  of that extension: 4SEO, 4AI, 4SEF for instance

- describe exactly what you were doing at the exact second you saw that error

Note: this is a pre-sale, public forum (inless you make your post private) so I deleted your email address from your post

Best regards

Yannick Gaultier

weeblr.com / @weeblr