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Helpdesk is open from Monday through Friday CET

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Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

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#10971 – TypeError: Cannot read properties of undefined (reading 'id')

Posted in ‘Pre-sale questions’

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Saturday, 30 March 2024 01:37 UTC

fiatlux

On a new installation I received the subject error and 4 pages of additional information. I don't see a way to upload a copy of the extensive error documentation, which I have in PDF.

Thanks,

Jason Canon

Monday, 01 April 2024 08:49 UTC

wb_weeblr

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.

After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

- make sure to explain which extension you are using!

- post in the helpdesk category of that extension: 4SEO, 4AI, 4SEF for instance

- describe exactly what you were doing at the exact second you saw that error

Note: this is a pre-sale, public forum (inless you make your post private) so I deleted your email address from your post

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Thursday, 02 May 2024 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.