On a new installation I received the subject error and 4 pages of additional information. I don't see a way to upload a copy of the extensive error documentation, which I have in PDF.
Thanks,
Jason Canon
Short break for holiday season
The holiday season is with us and we'll be off from December 25, 2025 and back on January 5nd, 2026.
Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.
In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site).
All the best to your and your family! See you around in 2026!
#10971 – TypeError: Cannot read properties of undefined (reading 'id')
Posted in ‘Pre-sale questions’
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wb_weeblr
Hi
Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.
We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.
- make sure to explain which extension you are using!
- post in the helpdesk category of that extension: 4SEO, 4AI, 4SEF for instance
- describe exactly what you were doing at the exact second you saw that error
Note: this is a pre-sale, public forum (inless you make your post private) so I deleted your email address from your post
Best regards
Yannick Gaultier
weeblr.com / @weeblr
system
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