On a new installation I received the subject error and 4 pages of additional information. I don't see a way to upload a copy of the extensive error documentation, which I have in PDF.
Thanks,
Jason Canon
Reduced schedule during conference and annual break
We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:
We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.
Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.
In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)
#10971 – TypeError: Cannot read properties of undefined (reading 'id')
Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
wb_weeblr
Hi
Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.
We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.
- make sure to explain which extension you are using!
- post in the helpdesk category of that extension: 4SEO, 4AI, 4SEF for instance
- describe exactly what you were doing at the exact second you saw that error
Note: this is a pre-sale, public forum (inless you make your post private) so I deleted your email address from your post
Best regards
Yannick Gaultier
weeblr.com / @weeblr
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.