Reduced schedule during conference and annual break
We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:
We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.
Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.
In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)
#8852 – sh404sef - 404 Failed to download package.


Hi
Subscriptions are not tied to a domain. sh404SEF is GPL-licensed, like Joomla and no restriction can be applied to its use (the same apply to all Joomla extensions ,you can always use them on as many sites you want).
However we do not provide support here for sh404SEF. Support is provided to users with a valid subscription, which lets you access the dedicated sh404SEF forum. Please open a ticket there after loggging with a proper, susbcribed account.
I have a problem with downloading sh404sef upgrade,
There was no image and you did not say what you mean by "problem downloading". Downloading from the site? Updating to a new version from inside your client site using the Joomla updater?
Either way, you'll need a valid subscription to download/update:
- your update key is obtained as described in the documentation on this page
- you paste it in the corresponding input field in sh404SEF (you mention 2 fields, access and secret key, that would be a fairly old sh404SEF version)
The update key is used to check if the corresponding subscription is still active. This suggests that your client subscription may not be active.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
Best regards
Yannick Gaultier
weeblr.com / @weeblr
