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Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

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#8844 – SH404SEF Deleting title and description tags

Posted in ‘SEOInfo and other Weeblr extensions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 16 June 2022 01:07 UTC
pdowse

Hi Guys - I have a weird issue where title and description tags in SH404SEF are being deleted. There's a whole bunch of meta data that's missing. 

We did an export of data a few months ago to track this and multiple pages have now got missing title and description tags. 

Any idea what might be causing this?

Interestingly - the data is actually in the database under sh404sef_metas table - so the data is there - it's just not being picked up by the component. 

Thursday, 16 June 2022 06:54 UTC
wb_weeblr

Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.

After logging in, please open a ticket describing as clearly as possible the problem you're experiencing.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Sunday, 17 July 2022 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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