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#9163 – is this a server problem?

Posted in ‘4SEO’
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Friday, 21 October 2022 15:49 UTC
INFINI

4SEO not finding pages.. is this a server problem? attaching the 4Logs error log. 

how can we resolve this?

Friday, 21 October 2022 16:08 UTC
wb_weeblr

Hi

Assuming that https://www.example.com/ is your website then, yes, this is a known mis-configuration of your server. Pretty rare, but already seen it 2 or 3 times.

 Could not resolve host: www.example.com

The server, that is the PHP running Joomla, cannot resolve its own domain name. This happens sometimes when the site is behind a proxy or a cache such as Varnish.

This is listed on the Troubleshooting page of 4SEO documentation, on this paragraph.

Your hosting company should be able to sort this out.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 

 
Friday, 21 October 2022 16:48 UTC
INFINI

sadly siteground could not  figure it out. but thankfully, we have another server we can migrate the site to, and try again.

Friday, 21 October 2022 18:02 UTC
wb_weeblr

Hi

Ah that's odd, Siteground should not have that sort of problem. That's a little bit of a problem. All 3 instances I remember of, people were running their own servers and were able to quickly understand and fix the problem. 

Let me know how it goes.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Monday, 21 November 2022 05:34 UTC
system
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