4SEO not finding pages.. is this a server problem? attaching the 4Logs error log.
how can we resolve this?
Last post
25 min ago
Posts last week
81
Average response time last week
44 min
All time posts
70349
All time tickets
10858
All time avg. posts per day
20
Helpdesk is open from Monday through Friday CET
Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.
#9163 – is this a server problem?
Posted in ‘4SEO’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
wb_weeblr
Hi
Assuming that https://www.example.com/ is your website then, yes, this is a known mis-configuration of your server. Pretty rare, but already seen it 2 or 3 times.
Could not resolve host: www.example.com
The server, that is the PHP running Joomla, cannot resolve its own domain name. This happens sometimes when the site is behind a proxy or a cache such as Varnish.
This is listed on the Troubleshooting page of 4SEO documentation, on this paragraph.
Your hosting company should be able to sort this out.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
INFINI
sadly siteground could not figure it out. but thankfully, we have another server we can migrate the site to, and try again.
wb_weeblr
Hi
Ah that's odd, Siteground should not have that sort of problem. That's a little bit of a problem. All 3 instances I remember of, people were running their own servers and were able to quickly understand and fix the problem.
Let me know how it goes.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.