4SEO not finding pages.. is this a server problem? attaching the 4Logs error log.
how can we resolve this?
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#9163 – is this a server problem?
Posted in ‘4SEO’
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wb_weeblr
Hi
Assuming that https://www.example.com/ is your website then, yes, this is a known mis-configuration of your server. Pretty rare, but already seen it 2 or 3 times.
Could not resolve host: www.example.com
The server, that is the PHP running Joomla, cannot resolve its own domain name. This happens sometimes when the site is behind a proxy or a cache such as Varnish.
This is listed on the Troubleshooting page of 4SEO documentation, on this paragraph.
Your hosting company should be able to sort this out.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
INFINI
sadly siteground could not figure it out. but thankfully, we have another server we can migrate the site to, and try again.
wb_weeblr
Hi
Ah that's odd, Siteground should not have that sort of problem. That's a little bit of a problem. All 3 instances I remember of, people were running their own servers and were able to quickly understand and fix the problem.
Let me know how it goes.
Best regards
Yannick Gaultier
weeblr.com / @weeblr
system
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