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#958 – Virtuemart error

Posted in ‘sh404SEF’

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Saturday, 05 September 2015 00:51 UTC

[email protected]

Just recently our virtumart product pages just go white when clicking on them

The main store loads fine and the categories load but once you click on an individual product the url lists at top but page is white

Works fine with sh404 bypassed

Seems like something possibly related to newest sh404 update that happened thru joomla gui

Everything was working and has been working fine - but i do remember a listed sh404 update in the joomla gui which i went ahead and installed - i always thought it was best to do the update if it auto listed in the extensions update section

Any info on this?

Here are the links

http://www.xxxx.com/patchwerk-e-store (works and takes you to store)

http://www.xxxx.com/27/1/patchwerk-swag/official-i-do-music-snapback-baseball-cap-detail (if i click on the hat product on the above page - lists this url but page is white)

Thanks

Saturday, 05 September 2015 06:54 UTC

wb_weeblr

Hi

Nope, I'm not aware of anything that could be related to that. Such a huge problem would reuire an immediate bug fix release if it happened!

I'd suggest you display errors on your site. A totally white page is normally the sign of a PHP error happening. This should give you clue into the actual problem. To do that:

- go to Joomla configuration, under the "Server" tab
- Disable Gzip if it's enabled
- Set Error reporting to Maximum
- if you use the Joomla "Cache" system plugin, disable it

Clear your browser cache and visit a faulty page.

Most likely, an error message will be displayed, giving you some information about the problem.

Rgds

Tuesday, 08 September 2015 01:14 UTC

[email protected]

Did your suggestion - here is the error message - anything i can do?

Fatal error: Access to undeclared static property: VmConfig::$vmlang in /home1/patchwer/public_html/components/com_sh404sef/meta_ext/com_virtuemart.php on line 180

Same error on several of the product pages i tried.

Tuesday, 08 September 2015 07:56 UTC

wb_weeblr

Hi

What Virtuemart version are you using? looks like it's VM that was updated...or not!

Rgds

Tuesday, 08 September 2015 12:34 UTC

[email protected]

Virtumart 2.0.12f

Joomla 2.5.28

Everything shows up-to-date in control panel of Joomla

Tuesday, 08 September 2015 12:56 UTC

wb_weeblr

Hi

Virtuemart 2.0.12 is extremely old and outdated, this page shows it's from October 22, 2012.
The current version in that branch is 2.6.17, you have missed like 15 or 20 updates to Virtuemart.

Needless to say, you should upgrade ASAP, your site suffers from multiple security vulnerabilities that have been fixed over the years and is basically wide open to hackers.

To fix the problem right way, you can do the following:

1 - open the file /components/com_sh404sef/metat_ext/com_virtuemart.php
2 - Go to line 180 (in current version) and comment out that line:
from:

// product data
			$productRecord = ShlDbHelper::selectObject('#__virtuemart_products_' . VmConfig::$vmlang, array('product_name', 'customtitle'), array('virtuemart_product_id' => $virtuemart_product_id));

// product data
//$productRecord = ShlDbHelper::selectObject('#__virtuemart_products_' . VmConfig::$vmlang, array('product_name', 'customtitle'), array('virtuemart_product_id' => $virtuemart_product_id));

For a more future proof fix, can you tell me what the database table name for your virtuemart products? in more recent versions of VM, they are called xxx_virtuemart_products_xx, where xx represent a language code.

Rgds

Wednesday, 09 September 2015 18:39 UTC

[email protected]

The comment line worked - we will just do that for now. We have some issues upgrading VM due to site build - so we will address that as we reconfiqure the site.

Thanks for the help

Wednesday, 09 September 2015 18:40 UTC

wb_weeblr

Hi

ok. Can you have a look at this:?

For a more future proof fix, can you tell me what the database table name for your virtuemart products? in more recent versions of VM, they are called xxx_virtuemart_products_xx, where xx represent a language code.

thanks and regards

Wednesday, 09 September 2015 18:46 UTC

[email protected]

where would i find that info?

I had a developer comment out that line you mentioned so i really only now what the backend gui shows me - I'm not educated in much more than that

Wednesday, 09 September 2015 18:47 UTC

wb_weeblr

ah ok, never mind. You'd need to lookup the name of the database table that holds the VM products, but that requires to connect to the mysql server with phpmyadmin or your server control panel.

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

Rgds

Wednesday, 09 September 2015 19:00 UTC

[email protected]

If you hold it opon for another day or so - i will ask my developer to get the info and shoot it to you

Wednesday, 09 September 2015 19:06 UTC

wb_weeblr

Sure, no problem. I'll leave this ticket open, just get back to me!

Thanks

Wednesday, 09 September 2015 19:52 UTC

[email protected]

He sent me this - is this what you need?

patch_virtuemart_products_en_gb

Thursday, 10 September 2015 07:59 UTC

wb_weeblr

Hi

Not sure. The "patch" in front of the name is a bit strange. I think the best way for me is probably to download the old version and install on a test site.

Don't worry about that any more ;)

I'll leave that ticket open for now, as a reminder.

Rgds

Friday, 25 September 2015 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.