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#2785 – Configuration Panel

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Thursday, 29 September 2016 15:13 UTC

cedricloue

Hi,

From backend and component, I can not access to the configuration panel..

Could you help ?

I create you an access:
username: xxxx
pass: xxxx

http://xxxx.com/administrator

Thanks
Cédric

Thursday, 29 September 2016 15:21 UTC

wb_weeblr

Hi

First, you had not updated your database, after upgrading to Joomla 3.6.2:

[xxxx]

You have to apply those messages, you can get errors on the site due to that:

[xxxx]

I applied the database update, just in case it was linked to that problem.

We had a user with this problem, just a few days ago. It's caused by another extension, but I don't remember exactly right now. I have to go back and research.

Rgds

Thursday, 29 September 2016 15:24 UTC

wb_weeblr

Hi

Ah I remember now. I knew the backend of your site was looking weird: it's because if bootstrap 3, you are using a non-standard template, Isis 3.
Using a standard template solves the issue.

Rgds

Thursday, 29 September 2016 15:33 UTC

cedricloue

Great, thank you very much :)

Cédric

Thursday, 29 September 2016 15:34 UTC

wb_weeblr

Hi

You're welcome. Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.