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#2729 – 500 internal server error

Posted in ‘sh404SEF’
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Monday, 19 September 2016 17:34 UTC
jacopo
 hi after installing sh404 and activating it i now have a 500 internal server error in frontend and backend...

i was just trying to configure due to an error:

no input file... and blank page

can you help me? the problem is here

www.xxxx.it
Monday, 19 September 2016 17:37 UTC
jacopo
actually renaming the .htaccess file to htaccess.txt now it works

i'm confused by the usage of this file... how to set it?

but still i have 404 error page on article:

http://www.xxxx.it/non-categorizzato/contatti
Monday, 19 September 2016 17:54 UTC
wb_weeblr
HI

Ah I understand better.

.htaccess is not a part of sh404SEF, so I cannot help you much on that. I would actully suggest that you disable sh404SEF for now, and just use the standard Joomla SEF system . Enable it under the Joomla configuration: set it like so:

Once you make things work with the Joomla SEF, it will also work with sh404SEF.

.htaccess is a configuration file for your server, that tells it how to handle URLs.
This page, http://www.xxxx.it/non-categorizzato/contatti, shows a web server 404: ie your web server, apache, has received a request for /non-categorizzato/contatti, but it cannot find that file on your server disk, and it doesn't know what to do with it. It should send the request to Joomla, but because you have not setup a valid .htaccess, that does not happen.

So indeed you must rename your htaccess.txt to .htaccess for this to work, but there is something in your .htaccess file that your server doesn't like. This is really server-specific, so I would advise:

1 - Follow the Joomla guide on this page
2 - Ask for assistance with your hosting company. They are the one who setup the server, so they should know what the right .htaccess content should be

RGds
 
Tuesday, 20 September 2016 08:28 UTC
jacopo
Thankyou i solved commenting a line in the .htaccess file

i remember in past versions of sh404 there was the option "with or without .htaccess"

so i guess now this option is not there as i do not find it anywhere in configuration... right?
Tuesday, 20 September 2016 08:42 UTC
wb_weeblr
Hi

i remember in past versions of sh404 there was the option "with or without .htaccess"



so i guess now this option is not there as i do not find it anywhere in configuration... right?

Not really. Like I said above, all of this is not related to sh404SEF. Indeed in the past we had a "Without .htaccess" setting, but it was actually not an sh404SEF setting, just a duplicate of the real Joomla setting (which is in Joomla configuration, and called "Use URL rewriting"). So we removed it because it was only a duplicate, made no sense and confused people because they had to toggle both settings, the Joomla and the sh404SEF one.

To make it short, if you uninstall sh404SEF now, and enable "Use URL rewriting" in Joomla config, you would have the exact same problem. You would also have required to do the same change in your .htaccess file, because in the end URL rewriting is done by your server, not Joomla or sh404SEF.

Rgds
 
Tuesday, 20 September 2016 08:49 UTC
jacopo
Ok i understand, good.

Thankyou for your superfast support!
Have a nice day

Tuesday, 20 September 2016 08:49 UTC
wb_weeblr
Hi again

You're welcome ;)

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!

And please feel free to post a review on the JED,it helps and we appreciate it!

Rgds
 
Wednesday, 05 October 2016 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.