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#1622 – sh404sef - System plugin shuts down site

Posted in ‘sh404SEF’
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Thursday, 07 January 2016 16:00 UTC
cognetix
 when I enable sh404sef - System plugin the front end of the site www.xxxx.com goes down. I have it disabled now. I have the latest version. Any ideas?
Thursday, 07 January 2016 16:02 UTC
wb_weeblr
Hi

A white page (I assume you mean you have a totally white page?) means that a PHP error is happening. The error is hidden by Joomla default settings, so you should:

- go to Joomla global configuration
- set "Gzip" to No
- set "Error reporting" to maximum
- enable the system plugin and tell us what the actual error message is.

Please also state you exact and full Joomla and sh404SEF versions.

Rgds
 
Thursday, 07 January 2016 16:11 UTC
cognetix
The error message is:

Fatal error: Call to undefined method Sh404sefHelperUrl::stripTrackingVarsFromArray() in /home2/mclaugi7/public_html/administrator/components/com_sh404sef/classes/router.php on line 1192


The version is 4.7.2.3180
Thursday, 07 January 2016 16:11 UTC
cognetix
Joomla version is Joomla! 3.4.8
Thursday, 07 January 2016 16:31 UTC
wb_weeblr
Hi

This would indicate maybe that some part of sh404SEF are missing, a failure during upload and installation.

I would suggest you uninstall, then download a new copy, then install that new copy.

Rgds
 
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