Reduced schedule during conference and annual break

We'll be operating with a reduced schedule from tomorrow and the next few weeks, as follows:

We'll be travelling and attending JoomlaDay USA from Tuesday April 22 to Friday April 25. Support will have extended response time during this period. From April 25 evening to Tuesday May 12 included, support will be closed for our annual break.

Don't forget to look up the documentation, including the videos, your answer may already be there! Likewise, be sure to check the Development versions area, in case your problem may already have been solved.

In case of emergency (ie your site is down with a fatal error directly linked to one of our extensions), please contact us by email (see contact icon at the bottom of all pages of this site)

#8001 – 4SEO Error in back-end says to contact developer

Posted in ‘Pre-sale questions’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Friday, 09 July 2021 23:20 UTC

incolor

4.15.0-147-generic #151-Ubuntu SMP
PHP Version 7.4.20

sorry, somehow I got put into presales. This is for tech supp

This was the error message:

TypeError: Cannot read property 'charAt' of null
    at Object.renderer (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:418165)
    at Object.Yd.e.$$.update (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:271250)
    at Oe (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:8884)
    at new Qd (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:271338)
    at Array.qu (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:296376)
    at ju (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:298737)
    at Oe (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:8933)
    at new Yu (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:300284)
    at Wf (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:355621)
    at jf (https://artfisher.com/media/com_forseo/vendor/weeblr/forseo/assets/dist/admin-ab8c55b7da.js:1:356256)

Monday, 12 July 2021 08:15 UTC

wb_weeblr

sorry, somehow I got put into presales.

That's because you do not have a subscription for 4SEO, which would let you get updates and support for it. Please make sure to have an active subscription to 4SEO for continued updates. We do have frequent releases with added features and bug fixes.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Thursday, 12 August 2021 05:34 UTC

system

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